Seasonal Team Member

5 months ago

Bodmin, United Kingdom BJH - Food & Beverage Full time

**Join us over the Christmas Period and experience the amazing world of Bodmin Jail**

**Luxury | History | Cornwall**

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.

**Food & Beverage Assistant**: To provide unforgettable dining experiences and commitment in your role as a Food and Beverage Assistant. You’ll work part of the team and contribute to our purpose and provide exceptional culinary experiences to our valued customers & guests.

**Key Responsibilities**

**1. Customer Service Excellence**
- Greet and welcome guests in a friendly and professional manner.
- Assist guests with menu selections and provide recommendations.
- Take orders accurately and efficiently, ensuring special dietary requests are communicated to the kitchen.
- Serve food and beverages promptly, adhering to SOP’s.

**2. Hygiene & Standards**
- Set up and maintain dining areas, ensuring tables are clean and properly set with utensils, glassware, and tableware.
- Monitor and respond to guests needs throughout their experience, including refilling drinks and clearing empty dishes.
- Adhere to food safety and hygiene regulations, ensuring the safety and well-being of both guests and colleagues.

**3. Payment Handling**
- Process guest payments accurately and efficiently, handling cash and electronic transactions with integrity and precision.

**4. Team Collaboration**
- Work closely with kitchen staff to ensure orders are prepared correctly and delivered in a timely manner.
- Collaborate with colleagues to maintain a smooth and organised flow of service.
- Support your team members during busy periods and special events.

**Required Skills and Experience**
- High school education or equivalent; culinary or hospitality certification is a plus.
- Previous experience in a food and beverage role, preferably in a similar establishment.
- Strong customer service skills with a friendly and approachable demeanour.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and a commitment to delivering exceptional service.
- Basic math skills for handling payments and making change.
- Knowledge of food safety and hygiene standards.
- Flexibility to work evenings, weekends, and bank/public holidays as required.

**Benefits**
- 28 Days holiday
- Free meals on shift
- Free Gym access on-site
- Service charge & Tronc
- Company Pension Scheme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
- Opportunities for career growth and development.
- Health and wellness benefits.
- Employee Assistance Programme
- Training and ongoing support to enhance your skills.

INDFOH

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