Customer Operations Executive

6 months ago


Fochabers, United Kingdom Baxters Food Group Full time

THIS ROLE CAN BE REMOTE HYBRID EITHER FOCHABERS, MORAYSHIRE OR EDINBURGH

**Principal purpose of the role**:

- **Responsible for providing customer service support with the primary aim of achieving a 99% customer service level.**:

- **Development of Customer Relationships.**:

- **Provide robust information service to external customers and internal stakeholders.**:

- **Continuous Improvement of processes around the customer service department and development of CI initiatives.**:

- **Support of the Demand Planning area.**:

- **Develop a culture of customer satisfaction through timely and thorough communication.**

**Main accountabilities**:
1. Responsible for reviewing customer orders to ensure they are received timely, accurately, in line with agreed minimum order quantities and lead-times and to agreed forecast.

2. Monitor order progress and identify and rectify / escalate any issues that may arise.

3. Liaise with internal departments across the business (e.g. Sales, Despatch, Planning, Operations and Technical etc) to ensure orders are despatched on time and in full.

4. Champion performance excellence and resolve any enquiries or complaints proactively and in a timely manner by working with other areas of the business (Sales, Despatch, Planning, Operations and Technical etc) and by ensuring Customer Enquiries database is maintained.

5. Establish direct customer service relationships and use this to improve service and reduce the impact of issues such as stock shortages etc.

6. Manage and maintain Customer Profiles to meet stakeholder needs. Where required, issue tracker reports and ad hoc analysis to customers.

7. Support the creation of relevant KPIs and ensure the accurate effectiveness of customer service is captured.

8. Ensure engagement in regular slow moving & obsolete stock (SMOG) reviews with line manager, demand planners and national account managers to ensure stock is allocated to customers in line with agreed shelf life requirements and reduce risk of write-off costs.

9. Be involved in New Product Innovation (NPI) process and manage run out of corresponding obsolete stock to minimise write-off costs in conjunction with line manager.

10. Have a flexible approach to the job and carry out any other duties as may be required, as appropriate to the work and are commensurate with the responsibilities of the post.

**Key Characteristics**
- Experience of ERP Systems and Analysis Tools (preferably Oracle based) incl. competent Excel Skills.
- First class numeracy, analytical and problem-solving skills.
- Ability to develop and maintain relationships with customers (internal and external).
- Experience of working closely with Sales National Account Managers on their forecasts as well as experience in using customer retail system information effectively.
- Strong and confident communicator (oral, written, informal and formal verbal) at all levels; including Directors, Senior Managers and strong personalities.
- Ability to identify areas for improvement and has a proven track record of implementing change and delivering results.
- Sound understanding of wider business processes - Operations, Planning, Technical, Purchasing, Finance etc - and understands how the customer service function fits in/impacts these.
- A self-motivated individual with standalone capability in this role.
- FMCG experience desired and beneficial, but not essential.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Fochabers



  • Fochabers, Moray, United Kingdom KFC UK Full time

    Role OverviewWe are seeking a skilled Restaurant Operations Manager to join our team at KFC UK. As an essential member of the management team, you will be responsible for ensuring the smooth and standardized operation of day-to-day activities in one of our restaurants.About the RoleThis is an exciting opportunity to develop your leadership skills and take on...


  • Fochabers, United Kingdom Dynamic Abseiling Services Ltd Full time

    **IPAF MEWP Operator (3a,3b) for Cleaning and Maintenance** Description: Delivery of commercial gutter cleaning, bird netting installation and other maintenance tasks as required. By the use of Mobile Elevated Work Platforms (MEWP’s), working at height equipment and industrial vacuum pole methods. Current IPAF 3a/3b certified or previous MEWP experience...


  • Fochabers, United Kingdom Baxters Food Group Full time

    THIS ROLE CAN BE REMOTE HYBRID EITHER FOCHABERS, MORAYSHIRE OR EDINBURGH **Principal purpose of the role**: - **Responsible for providing customer service support with the primary aim of achieving a 99% customer service level.**: - **Development of Customer Relationships.**: - **Provide robust information service to external customers and internal...

  • Retail Assistant

    6 months ago


    Fochabers, United Kingdom Christies (Fochabers) Ltd Full time

    This will be a part-time position in the retail section of the Garden Centre. Hours and days will be discussed at the interview stages. Your main duty is to provide efficient, friendly service to customers, visitors and guests and ensure compliance with all business operating procedures regarding customer service and safety, till point procedures and...


  • Fochabers, United Kingdom Christies (Fochabers) Ltd Full time

    Job Overview: **Responsibilities**: - Manage and lead the front of house team - Ensure high-quality customer service standards are maintained - Coordinate with the kitchen team to ensure timely food delivery - Supervise dining room setup and cleanliness - Handle customer inquiries and complaints promptly and professionally - Implement and maintain food...

  • Administrator

    6 months ago


    Fochabers, United Kingdom C & P Recruitment Full time

    **Key Responsibilities**: - Manage and organise office operations and procedures. - Data input using Microsoft packages and bespoke systems. - Provide excellent Customer Service. - Prepare and distribute document and reports. - Follow processes and procedures. - Assist with special projects and events as assigned. - General office administration...


  • Fochabers, Moray, United Kingdom KFC UK Full time

    Key ResponsibilitiesAssist with day-to-day operations, including food preparation, inventory management, and maintaining a clean and welcoming environment for customers.Learn essential managerial skills, such as scheduling, team coordination, and effective communication, to lead a motivated and efficient team.BenefitsWe offer competitive salaries, flexible...

  • Coffee Shop Assistant

    6 months ago


    Fochabers, United Kingdom Greenacres Coffee Shop Full time

    Join our vibrant team as a Coffee Shop Assistant We're on the lookout for a hardworking individual to join our growing team at Greenacres Coffee Shop. From crafting the perfect cup of coffee to whipping up delicious sandwiches, serving our wonderful customers, baking scrumptious treats, and keeping our cozy space sparkling clean - this role is varied! What...

  • Clerical Assistant

    6 months ago


    Fochabers, United Kingdom Grays Recycling Services Ltd Full time

    To assist with general office duties, reports, operating weighbridge and reception duties. Applicants should have good computer skills, telephone manner and be enthusiastic, reliable and demonstrate a friendly confident manner with customers. Experience would be preferred but not essential. Hours: Monday to Friday 8.30 am - 5pm Rota Basis for Saturday :...


  • Fochabers, United Kingdom Rutherford Cross Full time

    **The Company**: Baxters Food Group is a fourth-generation privately owned entrepreneurial business which specialises in the manufacturing of premium quality, primarily branded, food products. The Group's product range includes soup, beetroot, chutney, condiments, preserves and meal options. Since Baxters began operation in 1868 a lot has changed, but their...


  • Fochabers, United Kingdom Kfc Uk Full time

    At KFC, everyone gets a seat at our table.As an ARGM, you will hold a crucial position within the restaurant management team, responsible for ensuring the smooth and standardized operation of day-to-day activities.Your role will involve coaching, motivating .Assisting with day-to-day operations, including food preparation, inventory management, and ensuring...

  • Administrator

    5 months ago


    Fochabers, United Kingdom C & P Recruitment Full time

    **Key Responsibilities**: - Manage and organise office operations and procedures. - Data input using Microsoft packages and bespoke systems. - Provide excellent Customer Service. - Prepare and distribute document and reports. - Follow processes and procedures. - Assist with special projects and events as assigned. - General office administration...


  • Fochabers, United Kingdom Kfc Uk Full time

    At KFC, everyone gets a seat at our table.We feed our people's potential – to be their best selves, make a difference and have fun.Join us, and together, we can be part of something truly extraordinary.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Bringing it to the role:    Our...


  • Fochabers, United Kingdom Kfc Uk Full time

    At KFC, everyone gets a seat at our table.We feed our people's potential – to be their best selves, make a difference and have fun.Join us, and together, we can be part of something truly extraordinary.Bringing it to the role:     Our Assistant Restaurant General Managers (ARGM) bring a wealth of experience from diverse sectors, including supermarkets,...

  • Hgv Mixer Driver

    6 months ago


    Fochabers, United Kingdom Pat Munro (Alness) Ltd Full time

    **Position Details** **Job Title** HGV Mixer Driver **Location ** Speybay, Fochabers **Working Hours** Mon-Fri (7am to 5pm) depending on workloads, with a guaranteed 40 hour per week minimum. **Duration** Permanent **Remuneration ** Depending on experience. - Mon-Fri: Time and a Half after 40 hours - Saturday: Time and a Half - Sunday: Double...


  • Fochabers, United Kingdom Moray Council Full time

    Job Description To be responsible for delivering a range of housing and property repairs and contracts as directed by the Heating/Electrical Manager. To ensure that all works are delivered to the agreed specification to a high standard and within target,resources to be deployed in an efficient and effective manner with all aspects holding up to...


  • Fochabers, United Kingdom Moray Council Full time

    Job DescriptionTo be responsible for delivering a range of housing and property repairs and contracts as directed by the Heating/Electrical Manager.To ensure that all works are delivered to the agreed specification to a high standard and within target,resources to be deployed in an efficient and effective manner with all aspects holding up to scrutiny in a...

  • ACO Electrician

    1 month ago


    Fochabers, United Kingdom Moray Council Full time

    Job Description To carry out the duties of an Electrician/Approved Electrician and to contribute to the provision of an efficient and effective maintenance service. Responsibilities To undertake Electrical duties as directed by the Electrical co-ordinator/Supervisor To provide Out of Hours cover when required. To undertake training as required....