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Life Events Team Leader
4 months ago
Job Introduction
**Do you want to lead a dynamic team across two sites?**
Every year we register thousands of births and deaths, as well as conducting hundreds of weddings and civil partnerships. We also facilitate Citizenship Ceremonies for hundreds of people and reproduce tens of thousands of certificates from our historic archives dating back to 1837. People come to us at major events in their lives and count on us to deliver what they need, so our teams make a big impact on local communities.
**The Role**
The role of Life Events Team Leader is to lead by example. They represent a positive role model in the management and oversight of the effective and compliant provision of all ‘Life Events’ within our Register Offices. Line managing the Registrars and registration Receptionists, they oversee birth, death, still-birth, and notice of marriage/civil partnership appointments. Life Events Team Leaders oversee all building related issues as Controller of Premises, and are also an integral part of the Operational Management Team (OMT) influencing the progression and development of the whole Registration Service.
This role includes managing two sites in Lewes and Crowborough.
**A Life Events Team Leader’s typical day could include**:
- Enhancing customer service excellence.
- Operational management of the office, including supervision of staff
- Stepping in operationally to cover absences within the team (training in registration processes can be provided)
- Controller of premises with responsibility for health and safety legislation
- Coaching and supporting the staff team, including induction of new staff
- Management of, and safeguarding the security of, certificates and registers
- Working with the Strategic Management Team (SMT)
- Working in partnership with internal and external stakeholders
- Daily financial reconciliation
The post holder must be resilient, self-motivated, highly organised and demonstrate a high level of emotional intelligence and accuracy.
A basic DBS check is required for this role, and due to the nature of the work this role requires the post holder to work from the office the majority of the time.
**Application process**
In the 'cover letter' use bullet points to address each of the essential criteria and within 5,000 characters.
**Selection Event**
The Selection Event will be held in person on Wednesday 26 July.
There will be an interview and the chance to take part in a group discussion.
**Benefits**
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
- #Ask me if this can be an apprenticeship_
- Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in _apprenticeship training._
**Conclusion**
**_For excellent training and development_**
Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.
Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Company Information
Package Description
