Spa Receptionist

Job Title: Spa Receptionist

Location: Nr Evesham, Worcestershire

Pay: £11.75 Per Hour

Contract: Permanent - Full Time

gap personnel, acting as an employment agency, are proud to be working in partnership with one of the leading Hotel companies in Cotswolds. they’re able to be able to offer role of Spa Receptionist.

The Receptionist for the House Spa is responsible for welcoming the guest in person and on the telephone to the Spa. The Receptionist makes reservations and takes monies whilst nurturing the guests during their visit ensuring their happiness and desire to return. The Receptionist supports the spa team in meeting budgetary and performance targets through up selling and promoting spa services and product at every opportunity. The Spa team mirror the ethos of the Hotel, is that the service offered by all team members is personal, memorable, and anticipatory.

**Duties and Responsibilities**:

- _To ensure that guests are always warmly and positively welcomed and that all services are offered to nurture their relaxation, comfort, and enjoyment in the spa._
- _To ensure that the impression of the Spa created either on the telephone or in person leaves a lasting positive impression._
- _To ensure that all complaints are acknowledged and reported to the management team and an immediate response is provided to the guest to ensure service recovery._
- _To use the consultation forms always provided ensuring accurate recording and addressing any contra-indications with the client._
- _To treat with confidentiality any information disclosed by guests during their visit._
- _To ensure that the reception area and telephones are always manned._
- _To ensure that there is co-ordination between the reception, therapy and spa attendant teams regarding guest information / preferences / requests and guest whereabouts._
- _To always be an asset to the Spa enhancing the reputation._
- _To make reservations and follow up all enquiries to maximize productivity._
- _To up sell spa services_
- _To advise all guests on the most suitable and advantageous homecare products and routine_
- _To ensure all bills are accurate and presented according to the agreed standard._
- _To accurately carry out end of day procedures._
- _To be responsible for the recording of personal guest data to aid business initiatives_
- _To ensure all agreed collateral is available and up to date._
- _To assist in the security of products, amenities, and collateral_
- _To assist and support the team._
- _To ensure the agreed presentation cleanliness and hygiene of the spa reception_
- _To attend and participate in a training and development programme to ensure full understanding of the House Spa treatment menu, competency in product knowledge, sales protocols, and spa operations._
- _To participate in and experience spa treatments_
- _To participate in additional training sessions as required._
- _To promote a structured positive working environment_
- _To communicate in a positive and constructive manner with all working colleagues and clients ensuring a co-operative team effort in the daily operations._
- _To set a high personal standard of presentation._

**Health and Safety**:

- _Taking reasonable care of the health and safety of themselves and their colleagues._
- _Co-operating with the Company to enable full compliance with any duty or statutory provision._
- _Informing their manager of any potential hazards, dangerous practices or shortcomings in health and safety arrangements._
- _Taking part in any necessary health and safety training._
- _Using any equipment, equipment, substance, or safety device in accordance with training and instruction._

**Equal Opportunities**:

- We do not discriminate because of sex, sexual orientation, marital or civil partnership status, pregnancy and maternity, gender reassignment, race, religion or belief, disability, or age. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination, harassment, victimisation or bullying and in which all decisions are based on merit. All employees have a duty to act in accordance with this statement, and to always treat colleagues with dignity and respect._

**Social and Environmental**:

- We are committed to doing business in line with B-Corp principles - helping to balance the needs of people and planet alongside profit. We are using our business to be a force for good in the world. We can’t do this alone; it takes the support of you and everyone that works here to make a lasting change. As part of the family, we want to share what our B Corp journey means, what we are trying to achieve, and have you join in to help us to make a positive social and environmental impact._

**Working hours**:

- 5 days out of 7, 40-hour contract.
- **Shift Patterns**:

- 06.30-15.00 or 12.30-21.00_

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