Valuation Survey Co-ordinator

Job Profile:
Part of the LSL group of companies e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty-five seconds and it’s our incredible team of Valuation Survey Co-ordinators (VSC’s) who keep our surveyors’ diaries full.

This role can be remote or hybrid depending on individual circumstances. We’ll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us. You’ll need to have a quiet space at home to work as well as a good internet connection.

**As a VSC you can expect to carry out the following duties on a day-to-day basis**:

- Make and receive inbound and outbound calls to Estate Agents, vendors, tenants and property developers.
- Arrange appointments for our surveyors to complete property valuations and surveys.
- Manage customers’ expectations thoroughly throughout all processes.
- Manage queries in relation to appointments.
- Handle computer-based tasks and data entry responsibilities, ensuring all information inputted onto the system is completed with high levels of accuracy.
- Build and maintain good relationships with all customers both internal and external.
- Excellent Customer Service skills
- Ability to organise and prioritise own workload.
- Strong computer literacy with the ability to navigate between different systems.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- The ability and desire to work in a fast-paced environment.
- Be able to work on your own as well as within a team.
- Pro-active and progressive attitude
- Ability to multi-task

Previous contact centre/call handling experience would be beneficial but is not essential, as full training will be provided. On-going training and support is also given to encourage our colleagues to progress their careers within the company or wider LSL group.

In return, we will offer you:

- 5 day working week, which may include 1 Saturday per month
- M-F 8-8, Sat 8-6 and some bank holidays (8-4.30).
- 28 days holiday (including bank holidays)
- Career pathway and progression opportunities
- A fun, vibrant working environment
- A modern office, with good transport links
- Home working or hybrid working options available dependant on individual circumstances

Also available through our Flexible Benefits scheme Choice Matters we can offer:

- Gym membership and health assessment
- Retail cards to save on your high street shopping
- Healthcare Cash Plan and Dental Insurance
- Holiday Trading and Travel Insurance
- Enhanced Life Assurance and Pension AVC
- Cycle to work scheme.

If this sounds like an opportunity for you then we want to hear from you

**PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.