Distribution Coordinator

7 months ago

Birmingham, United Kingdom Tarmac Full time

**Job Introduction**:
Are you a **Distribution Coordinator**, **Transport Planner**, **Transport Coordinator** or **Shipper **looking for your next role? If so then read on as we may just have the role for you.

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for an experienced **Distribution Coordinator** to join our friendly team based from Tarmac’s Hub close to Birmingham Airport in the West Midlands, the focus of this role will be on a large infrastructure programme. This role is commutable from Birmingham, Solihull, Coventry, Sutton Coldfield, Nuneaton, Tamworth, Hinkley, Dudley, Wolverhampton, Cannock, Stourbridge, Oldbury, West Bromwich, Walsall, Redditch, Bromsgrove, Lichfield, Aldridge, Willenhall, Kenilworth, Warwick, Royal Leamington Spa and the surrounding areas.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

**Role Responsibility**:
You as a **Distribution Coordinator** will work cross-functionally within our Team; this will primarily include the day-to-day communications with our customers to provide the ‘face’ of Tarmac.

Your role as a **Distribution Coordinator** will include (not exhaustive):

- Ensure you are providing each and every contact with an enjoyable service experience, by providing a high level of customer care and attention at all times
- Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
- Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
- Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business
- Input of accurate customer data into the CRM system
- Accurately process all order information and respond positively and confidently to our customers' requests, scheduling and planning to ensure timely delivery of orders agreed with our customers optimising cost through effective planning
- Liaise and communicate regularly with all relevant internal departments including but not limited to, Finance, Depot and Purchasing
- As a Distribution Coordinator, you will be developing and demonstrating industry-leading product knowledge which will help you to attain and proactively keep abreast of new trends/products in the market by attending product and vendor training, researching and even self-study

The role is a Monday - Friday role with every other Saturday AM (Saturday is worked from home), We have core hours but start and finish times can be earlier or later around these to operate a team balance and overtime is available with this role.
- **Please note** - this is a contract position where you will be payrolled by our MSP Partner for the duration of the contract

To succeed in the role of a **Distribution Coordinator** the following is what we are looking for in a future colleague:

- Confident in the use of IT systems
- Positive and approachable in your manner
- Demonstrate first class customer service
- A high attention to detail with a positive ‘can-do’ attitude
- Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
- Enjoy a team-based environment

**Why Us**:
In addition to the role of **Distribution Coordinator** we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:

- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
- Training and development opportunities

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