Senior IT Engineer

**Senior IT Engineer**
**Chessington**
**£35,000 - £45,000 + Holidays + Hybrid + Progression + Pension**

An amazing opportunity for an established Senior IT engineer to develop in an established and growing company, where you will be responsible for ensuring the highest standards of customer service is being delivered to all customers and being am escalation pointfor all the engineers.

The company are a privately owned business and have been established for years providing technology solutions, IT support and software to the education sector. Also, providing similar support to SME, cooperates and other individuals. They are a multi-millionpound turned over business and have achieved natural growth in recent years.

In this role you will be responsible for assisting 1st/2nd/ 3rd line and provide remote support escalation for customers. This is an office-based role so you will have to be able to nurture the team as well as being able to get active with the Management team.Be able to assist in the service metrics when needed.

A fantastic opportunity to be able to use your senior experience on developing the service desk team, work with an established company and further your IT career with the company continuously expanding.
**The person**
- **5 + years of IT experience, 2+ years in management**:

- **Strong knowledge of Hyper - V, Windows Server 10, Azure and Active Directory**:

- **Previous experience in managing and working being the escalation point for the service desk team**:

- **Experience working in a ITIL framework**:

- **Able to work onsite 5 days a week**

**The role**:

- **Overseeing service desk escalations and ensuring tickets are picked up according to SLAs and KPIs, acting as the technical escalation point for the service desk team.**:

- **Organise and structure the job training with the Senior Management members**:

- **Conduct and attend regional visits with existing customers**:

- **Improve the efficiency of the customers infrastructure and cloud systems**

Reference Number: BBBH167273

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.