Concierge/reception Team Member

4 weeks ago

Berkhamsted, United Kingdom Ashridge House Full time

**Job Title**: Concierge Team Member
**Location**: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS
**Reports to**: Concierge Manager
**Shifts**: 5/7 days Monday-Sunday, includes regular weekend shifts, timings can be between 7am and 9:30pm - 40 hours per week

**The Opportunity**

At Ashridge House we believe that first impressions are important, but it’s the lasting impression that counts.

We are looking for an individual who is driven to provide a personalised experience to every guest, every time. This is a fantastic opportunity to become an ambassador of Ashridge House, as our Concierge Team are the first point of contact that our guests have - are you passionate about providing amazing customer service and creating lasting relationships with our guests? If so, we want to hear from you

**Responsibilities**:

- Greet guests whenever you meet them across the site and check in on their stay personally
- Proactively understand our guests needs/plans whilst they stay with us and advise them appropriately
- Ensure entrance and main halls are always spotless and ready to receive guests
- Check in/out guests
- Assisting guests with luggage, if needed
- Direct guests across our site using clear and concise language
- Accepting deliveries/post and distributing as needed
- Communicate effectively across all departments to ensure the highest level of service is delivered
- Take ownership of any guest concerns or feedback and ensure you deliver a positive resolution

**Who are you?**
- A positive person who loves to engage with all types of guests with varying needs and requirements
- Adaptable personality depending on audience
- Love providing solutions and exceptional customer service
- Able to think on your feet and remaining calm during busy periods
- Motivated and eager to learn
- Proactive and organized
- Strong computer skills - Salesforce/Amadeus, Microsoft Office
- Driving licence and access to own vehicle

**What can we offer you?**
- 25 days paid holiday
- Free access to the onsite gym and pool
- Free staff lunches
- 50% off in the Bakehouse Café
- Access to the company pension scheme and healthcare schemes
- Free on-site parking
- Great learning and development opportunities
- Regular staff social events

**About Us**

Ashridge House is an award-winning Grade 1 listed neo-gothic mansion with extensive meeting and event facilities comprising 190 bedrooms, over 30 meeting rooms, 55 syndicate rooms, 7 function rooms and 190 acres of historic parkland and gardens. Delivering the highest standard of service to everyone who visits, dines, and stays with us is a fundamental part of our ethos and key to growing the business.

When you join Ashridge House, you join a community from unique backgrounds, all united by pursuing excellence in service and hospitality. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Ashridge House is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, disability, identity, experience and everything else that makes you unique.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Berkhamsted: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Expected start date: 17/04/2023

  • Reception Teacher Inviting School in BerkhamstedHertfordshire September 2024

    2 months ago

    Berkhamsted, United Kingdom Wayman Learning Trust Full time

    September 2024startWe are seeking a dynamic anddedicated Reception Teacher to join a successful school inBerkhamsted and start in September. This is a fantastic opportunityfor an enthusiastic individual who is passionate about working withyoung children and making a positive impact on their educationaljourney. As a Reception Teacher you will be responsible...

  • Reception Teacher Inviting School in BerkhamstedHertfordshire September 2024

    3 weeks ago

    Berkhamsted, United Kingdom Wayman Learning Trust Full time

    September 2024startWe are seeking a dynamic anddedicated Reception Teacher to join a successful school inBerkhamsted and start in September. This is a fantastic opportunityfor an enthusiastic individual who is passionate about working withyoung children and making a positive impact on their educationaljourney. As a Reception Teacher you will be responsible...

  • Greggs Team Member

    5 days ago

    Berkhamsted, United Kingdom EG Group Full time

    **Role**:Greggs Team Member **Location**:Berkhamsted, HP4 2NB **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding customer...

  • Greggs Team Member

    2 weeks ago

    Berkhamsted, United Kingdom EG Group Full time

    **Role**: Greggs Team Member **Location**: Berkamsted, HP4 2NB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding customer...

  • Greggs Team Member

    3 weeks ago

    Berkhamsted, United Kingdom EG Group Full time

    **Role**: Greggs Team Member **Location**: Berkhamsted, HP4 2NB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 | £7.00 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding...

  • Greggs Team Member

    2 weeks ago

    Berkhamsted, United Kingdom EG Group Full time

    **Role**: Greggs Team Member **Location**: Berkhamsted, HP4 2NB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding...

  • Greggs Team Member

    1 week ago

    Berkhamsted, United Kingdom EG Group Full time

    **Role**: Greggs Team Member **Location**: Berkhamsted, HP4 2NB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 | £7.05 aged 17 | £6.50 aged 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding...

  • Retail Team Member

    4 weeks ago

    Berkhamsted, United Kingdom COOK Trading Ltd Full time

    Retail Team Member Berkhamsted 10 £10.60 - £11.00phr Come and join our team and make peoples day with a smile and amazing Food in our Cook Shop in Berkhamsted be part of our Cook family. We are looking for a Retail Team Member 10hrs per week cover as extras, due to some lone working do need to be over 18 Excellent Benefits including...

  • Retail Team Member

    3 weeks ago

    Berkhamsted, United Kingdom COOK Trading Ltd Full time

    Retail Team Member Berkhamsted 10 £10.60 - £11.00phr Come and join our team and make peoples day with a smile and amazing Food in our Cook Shop in Berkhamsted be part of our Cook family. We are looking for a Retail Team Member 10hrs per week cover as extras, due to some lone working do need to be over 18 Excellent Benefits including...

  • Part Time Team Member

    5 days ago

    Berkhamsted, United Kingdom GAIL's Bakery Full time

    Part Time Team Member vacancy at GAIL's! If you love interacting with customers daily and giving service with a smile, then please read on! We are looking for Team Members who have a **passion **to join the GAIL’s family and want to learn more. If you are motivated by **teamwork **and helping others, then look no further. With no day being the same, you...

  • Bar Team Member

    4 weeks ago

    Berkhamsted, United Kingdom Oakman Inns Full time

    We are looking for a Bar Team Member to join us at The Kings Arms in Berkhamsted. What’s in it for you ? £11.50* per hour plus your share of cash and card tips Free meal whilst on shift Flexible shift patterns available Accrue holiday days as you work Up to 50% off meals taken off duty for you and up to 6 guests 33% off our hotel...

  • Bar Team Member

    3 weeks ago

    Berkhamsted, United Kingdom Oakman Inns Full time

    We are looking for a Bar Team Member to join us at The Kings Arms in Berkhamsted. What’s in it for you ? £11.50* per hour plus your share of cash and card tips Free meal whilst on shift Flexible shift patterns available Accrue holiday days as you work Up to 50% off meals taken off duty for you and up to 6 guests 33% off our hotel...

  • Food & Beverage Team Member

    1 week ago

    Berkhamsted, United Kingdom National Trust Full time

    The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Member to join us at Ashridge Estate. In this role, you’d be making a real difference to the work of the National Trust, as well as...

  • Team Member

    4 weeks ago

    Berkhamsted, United Kingdom Seafare Fish and Chip Shop Full time

    Responsibilties and duties Greeting and serving customers Operating till and cash handling Preperation/ Setting up before shift and cleaning down at closing. keeping service area stocked with required items. Keeping drinks fridge stocked General cleaning in the serving and preparation areas. **Job Types**: Part-time, Permanent Part-time hours: 12 per...

  • Food & Beverage Team Member

    1 week ago

    Berkhamsted, United Kingdom National Trust Full time

    The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for Food and Beverage Team Members to join us at Ashridge Estate. In this role, you’d be making a real difference to the work of the National Trust, as well as...

  • Food & Beverage Team Member

    1 week ago

    Berkhamsted, United Kingdom National Trust Full time

    Summary The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Member to join us at Ashridge Estate. In this role, you’d be making a real difference to the work of the National...

  • Venue Services Team Member

    4 weeks ago

    Berkhamsted, United Kingdom EF Education First Full time

    Job Title: Venue Services Team Member  Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS  Reports To: Venue Services Team Leader  Full time: 12 hour shifts (days and evenings - 4 on, 4 off, including weekends)  The Opportunity  Ashridge House is looking for an energetic and positive person to join our exciting Venue Service Team at Ashridge...

  • Venue Services Team Member

    5 days ago

    Berkhamsted, Hertfordshire, United Kingdom EF Education First Full time

    Job Title: Venue Services Team Member Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS Reports To: Venue Services Team Leader Full time: 12 hour shifts (days and evenings - 4 on, 4 off, including weekends) The Opportunity Ashridge House is looking for an energetic and positive person to join our exciting Venue Service Team at Ashridge...

  • Venue Services Team Member

    3 weeks ago

    Berkhamsted, United Kingdom EF Education First Full time

    Job Title: Venue Services Team Member  Location: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS  Reports To: Venue Services Team Leader  Full time: 12 hour shifts (days and evenings - 4 on, 4 off, including weekends)  The Opportunity  Ashridge House is looking for an energetic and positive person to join our exciting Venue Service Team at Ashridge...

  • Venue Services Team Member

    4 weeks ago

    Berkhamsted, United Kingdom Ashridge House Full time

    **Job Title**:Venue Services Team Member **Location**:Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS **Reports To**:Venue Services Team Leader **Full time**:12 hour shifts (days and evenings - 4 on, 4 off, including weekends) **The Opportunity** Ashridge House is looking for an energetic and positive person to join our exciting Venue Service Team...