Assessor

5 months ago

BurtonOnTrent, United Kingdom Hope 4U Full time

In this role, you will be required to give guidance, support, and information to households in crisis using your skills to help individuals find solutions. Communication skills are vital for this position, both written and verbal. Using your skills, you will have the confidence to engage with customers, sometimes managing difficult conversations.

You will be positive, patient, and empathic with an adaptable approach and have a passion for communicating and engaging with people.
- Deliver a professional and responsive service
- Advise clients on available benefit claims and potential grants available
- To support on housing issues
- To create and maintain high standards of case recording, providing information on the outcomes and details of advice, actions, and closure
- To refer clients to other agencies as appropriate for specialist help with issues that fall outside the remit of the service
- Keep all records confidential, safe, and accessible for future retrieval
- Non-judgemental approach

**Other duties and responsibilities**
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
- Comply with all information assurance guidelines

**What do we expect of you?**
- Ability to interpret information to be able to make decisions
- Knowledge of domestic energy and affordable warmth issues would be an advantage
- Knowledge of the housing sector
- Knowledge of the benefit system
- The ability to show empathy
- Active listening skills
- To be able to adapt to different customer circumstances
- Excellent attention to detail and highly organised
- Excellent IT skills and experience of commonly used packages
- Excellent customer service skills and ability to manage difficult conversations
- Ability to work on own initiative, prioritise own work, meet deadlines
- Good interpersonal skills and communication skills
- To be flexible and reliable
- Have great time management

**Professional development**
- Keep up to date with legislation, case law, policies, and procedures relevant to post
- Attend relevant internal and external meetings as agreed
- Be aware of own learning needs

**What can you expect of us?**
- A friendly and flexible culture
- A growing organisation
- A drive for continuous improvement

**Entitlement to work in the UK**

**Diversity Monitoring**

Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people. To do this, we would like to know about the diversity profile of people who apply. The information is given in confidence for monitoring purposes only.

**Shortlisting outcomes**

Some positions may require additional assessments (practical task/test).

**Criminal convictions**

Anyone who applies, will be asked to disclose details of unspent convictions during the process. Having a criminal record will not necessarily bar you, much will depend on the type of job you have applied for and the circumstances of your offence.

Disclosure and Barring Service (DBS) checks are requested where proportionate and relevant to the post concerned

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Employee mentoring programme
- Flexitime
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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