2nd Line Support Engineer
1 week ago
**2nd Line Support Engineer - IT Solution Provider - Dudley**
**Up to £30,000 + Training + Benefits**
Leading IT Managed Service Solution Provider are looking for a 2nd Line Support Engineer to work with a range of SME and Corporate clients. Being a fast moving market, the successful 2nd Line Support Engineer will need to have an attention to detail, demonstrateexcellent communication skills and a range of technical understanding.
Your role will require you to record all tickets and track solutions, dealing with a range of technical issues covering hardware and software. Where needed you will be required to escalate the problem to the 3rd line team and will need the ability to worktowards SLA's.
- Experience in an IT Service Desk role.
- A good working knowledge of as many of the following as possible - Active Directory, O365, Azure, Windows Server, Desktop Support, Network Technology, Data Storage Technology.
- Excellent communication and problem solving skills (written and verbal).
- The ability to work in a fast moving technical environment
- Any IT certifications
Keywords - Technical Support Engineer, 1st Line Support Engineer, 3rd Line Support Engineer, IT Support Analyst.
Suitable Locations - Wolverhampton, Stourbridge, Halesowen, Wolverhampton.
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