Underwriting Assistant/senior Underwriting

2 weeks ago

London, United Kingdom Liberty Specialty Markets Full time

**General information**:
**Creation Date**:18-Mar-2024

**Employment Type**:Permanent

**Employment Type**:Full time

**Ref #**:1234570835

**Description & Requirements**:
**Job Title: Underwriting Assistant/Senior Underwriting Assistant - Reinsurance (FRS)**

**Location: London**

**Duration: Permanent**

**About the Role:
The LMRe Underwriting Assistants provide pre-bind underwriting support within the wider LMRe Operations Department. As a team we ensure our offshore colleagues are provided all the information required to accurately process policy level information onto our policy admin systems within the agreed SLAs. Supporting the underwriting teams in general administration of the policy file, reporting, operational process advice and guidance and other ad-hoc requirements also forms an important part of the role the team plays within the business. We also work very closely with the cash and credit control functions to ensure any issues or queries relating to payments are investigated and actioned accordingly.

**About the Department & Team**:
Support the Financial Risks Reinsurance business unit, providing accurate and efficient data management and processing of accounts, with the quality service levels. You will gain extensive exposure to the underwriting function and work closely with the wider London LM RE team.

**Key Responsibilities**:
**Data Entry and Quality Control**:
- Administers accurate and timely logging of data onto the relevant systems i.e. premium/ policy/endorsement /quotes/renewals and submission entries and manages own workload appropriately.
- Monitors own performance with SLA’s and KPI’s
- Maintains all user defined databases for underwriting unit
- Assist in the resolution of all transactional data management issues (cash allocations, debtors, signings management) within SLA’s
- Support various month close procedures
- Administers Document Management processes to correct standards

**Customer Management
- Regularly meet and have open dialogue with the underwriting customers, to ensure:

- that their service levels are being met
- performance and behavior feedback for the Underwriting Assistants is captured and where necessary, acted upon.
- data quality issues are identified promptly
- new administrative tasks can be captured and assessed in good time.
- Anticipates the needs and provides underwriting support in a timely manner to the assigned Underwriting Class
- Manage the timely response to requests for information related to policy processing
- Involved in renewal preparation by monitoring risks throughout the year, creating renewal packs, chasing renewal information and updating renewal spreadsheets
- Support box duties and/or ad hoc requests from underwriters (London Only)
- Support other customers and colleagues as required, e.g. Claims Adjusters, Risk Engineers Exposure Management
- Liaise with Brokers to manage Accounts
- Identify and escalate important or critical business issues to the Underwriting Support Team Lead
- Maintain a high level of confidentiality at all times

**Governance
- Represent underwriting support team in meetings at the direction of or in place of the Underwriting Support
- Team Lead/Operations Manager/Branch Manager
- Coordinate any internal or external audit activities as directed by the Underwriting Support Team
- Lead/Operations Manager/Branch Manager
- Assist the Underwriting Support Team Lead/Operations Manager/Branch Manager in monthly and compliance reporting such as LAG and LAP reports (if appropriate)

**Team Work
- Provides formal and ad hoc training to Underwriting Assistants as required
- Prioritise work and gives a good level of attention to detail to ensure quality and timeliness targets are met
- Ability to work well with other UA and wider Underwriting Support Team
- Actively participate at weekly team meetings, sharing relevant information with colleagues and contributing positively to the team’s objectives
- Raise salient business issues to the appropriate management level
- Contribute to system and process change activities as directed by the Underwriting Support Team
- Lead/Operations Manager/Branch Manager
- Any other duties as is reasonably requested.

**Professional Development**
- Under the guidance of the Underwriting Support Team Lead/Operations Manager/Branch Manager make measurable progress against the development framework
- Commit to and demonstrate progress towards professional qualifications (e.g.ACII)
- Seeks to further develop an understanding of Underwriting and target business
- Maintain documented evidence of progression towards achieving annual appraisal objectives.

**Skills and Experience:
- Relevant insurance experience, preferably within the London/ Lloyd's Market
- Experience with transactional insurance system Genius/IRIS highly desirable
- Good verbal and written communication skills
- Good MS Office skills; in particular Excel.
- Experience of working to varying and tight deadlines
- Ability

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