Front Office Team Member

2 weeks ago

Feltham, United Kingdom Atrium Hotel Heathrow Full time

**About the Hotel**

An amazing opportunity for a **Team Member** to join the Atrium Hotel Heathrow team. Just one stop from Heathrow Airport and opposite Hatton Cross station, Atrium Hotel is modern, with an upcoming sky bar/restaurant, consisting of 612 stylish rooms and a prestigious Conference and Banqueting hall for up to 700 guests, 36 flexible meeting rooms, Orange tree Restaurant and Bar, 24hr café, leisure facilities including Indoor Heated Pool, Sauna, Steam Room, Jacuzzi, Gym.

**Job Summary**

To receive guest, perform correctly and efficiently the registration in connection with their stay as well as ensuring that the standards of service given are in keeping with those of hotel. When necessary, assume control of the shift in the absence of a supervisor.

The successful Receptionist will provide:

- a warm welcome to guest on their arrival
- Duties may range from check in/outs, to answering and directing telephone calls, taking messages;
- Ensure that the hotel's credit policy is adhered to at all times;
- Take advance reservations when the Reservations office is unable to do so;
- To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, card payments, etc.
- To balance the day’s postings, receipts, cash and credit card payments to the computer end of shift reports.
- To help customers with their queries thought their stay with the hotel, including wake up calls, directions, dining information, hopa-bus tickets, etc.
- To attend company trainings as required;
- To adhere to company's Health & Safety requirements and grooming standards
- It would be an advantage if you have previous experience in working with Opera system.

If these sound like you and you are passionate about providing outstanding customer service to guests, you are determined, friendly and hardworking we would like to hear from you.

**Benefits**
- Excellent career progression
- Food and Beverage discount
- Discounts at the Hotel Coffee Shop

**Job Type**: Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Free parking
- On-site parking

Ability to commute/relocate:

- FELTHAM: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: One location

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