Housing Support Partner

4 weeks ago


Windsor, United Kingdom Abri Full time

Are you ready to make a real difference in people's lives? We are thrilled to offer an exciting opportunity for passionate individual to join our dynamic frontline team as a Housing Support Partner

At Abri, we pride ourselves on providing exceptional service to our customers. As a Housing Support Partner, you will play a crucial role in ensuring our customers' wellbeing remains at the forefront of our mission. Your work will focus on supporting our customers throughout their tenancies and maintaining their homes to the highest standards.

Your key responsibilities include providing dedicated housing support to a caseload of customers by addressing their unique needs and assisting them in navigating their tenancies. This involves conducting home visits to engage with customers, assess their needs, and develop personalised support plans. In addition, you will collaborate with colleagues and community partners to offer comprehensive support and resources to customers concerning tenancy issues or financial assistance.

You will actively involve customers in housing decisions, ensuring their voices are heard and respected, while taking ownership of your role by continuously seeking ways to improve processes and enhance customer satisfaction.

W are looking for someone with a can-do attitude and a passion for making a difference in the community. Your strong interpersonal and communication skills will enable you to build relationships effectively, and your genuine dedication to going the extra mile will provide an exceptional service to our customers.

You will be skilled at managing your own workload and working independently, while also contributing positively to a team environment. Your commitment to continuous improvement aligns with your willingness to embrace innovative approaches to housing support.

Your experience should include a background in housing management, social work, or a related field, with a strong understanding of housing laws, regulations, and best practices.

You will need to have excellent communication and interpersonal skills, as well as the ability to work both independently and as part of a team.

A full valid driver's license and access to your own vehicle is essential for community visits.

Abri is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.



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