Receptionist/ Booking Clerk

You will be required to work flexibly in order to meet service requirements and could be asked to travel to work at other sites to meet organisational need.

Health Careers |

To offer administrative support to the Planned Infusion Unit within Newton Abbot Hospital.

General reception/admin duties including; greeting patients, liaising with clinical teams to ensure efficient and effective service throughout each department, offering excellent customer service to patients, colleagues and visitors to the organisation.

Ensuring the appropriate appointments are booked for patients visiting the Unit and the accurate recording of this. Organising notes and ensuring efficient admin support to Clinical Teams, to ensure timely treatment for patients.

Newton Abbot Hospital has a warm and welcoming atmosphere. The administrative team take great pride in their work. The team work well together and offer fantastic support to the wider teams working from Newton Abbot Hospital.

Newton Abbot Hospital is fortunate enough to work with many specialties throughout the organisation and this adds to the diversity and breadth of this role.

The Planned Infusion Unit Team Work as part of a multi-disciplinary team; including Consultants and their clinical teams, Nursing staff, Pharmacy teams, clerical staff and voluntary staff.

The focus is on excellent customer service to all, supporting our colleagues and maintaining a sense of humour alongside a professional nature.

The building itself boasts light and airy spaces and is well-maintained, which certainly contributes towards the positive working environment offered at the Hospital.
- Communicate with a wide range of staff and clients, in person, by telephone and electronically
- Receive all visitors in a courteous, efficient and friendly manner
- Provide excellent customer care, in a calm and professional manner to patients and relatives who may be anxious and distressed.
- Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person
- Prioritise workload effectively and manage conflicting demands in a high-pressure environment