Ward Clerk

The post holder will provide high quality patient care through dedicated administrative and clerical support to
medical and nursing
staff at ward level as part of a multi-disciplinary team,.
The post holder will be the point of contact for all administrative and clerical issues relating to patients’
pathway of care,
tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of
resources.
The post holder will ensure high levels of patient care by being an accessible, customer focused and
knowledgeable point of contact.
Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritizing tasks with
discretion to organize a varied and changing daily workload.
- To work as part of a clinical team ensuring that patients are admitted

efficiently and that investigative treatments, diagnostic procedures and
operations take place within national guidelines and in accordance with the
trust policy.
- Provide general reception duties for patients. Be aware of the needs and

concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Inform ward teams of patients’ arrival and deal with telephone queries and internal security access.
- To attend ward rounds, white board meetings and/or MDT meetings as

appropriate, ensuring that all relevant medical records are available, that
treatment plans are documented and that documentation is completed &
electronically recorded. Attend regular meetings with consultant teams,
clinical staff, clinical directorates /departments and/or senior managers as
required.
- To work as part of a multi-disciplinary team maintaining efficient systems and processes relating to patient attendances and admissions. This includes

maintaining accurate computerised and manual records, inputting registration and waiting list data onto the Trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admission. This may include registering new patients within a ward setting.

Our ambition is to provide an outstanding level of care to our
patients and communities.
Above all we value respect. This means everyone at the Trust
- whether a member of staff, a patient or their loved ones - can
expect to be treated with respect, whatever their role or
background. This ensures kind, positive, professional teamwork,
delivering great care to every patient, every day.
By choosing to work here, you also choose to value and role model
respect. This means having respect for the Trust and your roles
and responsibilities, as well as colleagues, patients and anyone
who interacts with the Trust.

**Please see the attached job description and person specifications for further details regarding he vacancy.