Tote Assistant

**About the role**:
To deliver customer betting transactions in accordance with the company policies and procedures and Gambling Commission Regulations.

**Responsibilities..**
- Gain and maintain an excellent knowledge of the various types of bets and minimum spends.
- Prepare to receive customers by setting up cash and betting terminal.
- Effective operation of both static terminals and hand-held terminals for table service.
- Manage cash transactions following correct procedure, taking great care so monies balance.
- When taking bets clarify with customer ensuring correct bet has been placed as bets cannot be rectified after race.
- Safeguard cash by adhering to security procedures.
- Reconciling cash by completing cash report.
- Safeguard transactions by verifying identity to ensure no under 18’s are involved in the gambling process. Always be vigilant to Challenge 21 policy and recording findings following company guidelines.
- Always work within the guidelines and regulations of the Gambling Commission with particular attention to vulnerable persons and money laundering.
- Create a positive impression and be attentive and responsive to customer needs.
- Work in a timely manner so race time constraints are met and optimal betting time is achieved.

**About you**
- High level of interpersonal skills.
- Personable
- Excellent approach towards time management
- Works well under pressure.
- Customer service focused (internal and external).

CLOSING DATE

06-06-2024

OVERVIEW
- ROLE
- Casual Worker- SALARY
- Competitive- TYPE
- Casual- CLOSING DATE
- 06-06-2024- LOCATION
- Fossway
- Byker
- Tyne and Wear
- NE6 2XJ