Medical Receptionist
6 months ago
**Job title**: Medical Receptionist Reports to: Reception Manager Hours: 30 hours per week Job summary To be a part of a reception team providing a friendly and efficient front of house service to the patients of the GP surgery. Job responsibilities: Reception To receive, assist and direct patients so they access the appropriate service they need. To answer the telephone promptly, dealing with the caller in a friendly and efficient manner. Assist the Senior Receptionist in keeping the Reception area tidy and ensuring that the Reception and Waiting area look professional.
Administration Work in accordance with all practice protocols. Process daily repeat prescriptions. Pulling and filing of patients notes for various reasons and processes. Filing post in medical records by scanning.
Stock up clinical rooms as required. Labelling of all medical records. Liaising with Doctor on Call for all patient related matters that may be urgent. Be familiar with various Reception processes such as the registration of new patients and deductions of patients removed from the practice list.
To take a positive and proactive attitude to suggesting changes for improvement of processes. To be mindful of the security arrangements of the practice, and to take responsibility for unlocking and locking the surgery as appropriate. To participate in audit as directed. To take on other tasks as directed by the Senior Receptionist in line with the grading of the post.
Confidentiality Patients trust us with sensitive information in relation to their health and other matters. They do so in the knowledge that they have a right to expect that staff will respect their privacy and act appropriately. In carrying out the duties outlined within this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information is to be regarded as strictly confidential. Information about patients, carers, colleagues or other health workers, or the business of the practice, may only be divulged to authorised people in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/professional development: The post holder will participate in any training programme implemented by the practice as part of this employment, such as: Annual individual performance review. Keep personal record of professional development.
Take responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work. Quality The post holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication: The post holder will recognise the importance of effective communication within the team and will: Communicate well with other team members. Communicate well with patients and carers, in a friendly and appropriate manner.
Recognise peoples needs for alternative methods of communication and respond accordingly. Attend all practice and reception meetings as required.
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