Grade 7 Senior User Researcher

3 weeks ago

East Kilbride, United Kingdom Foreign, Commonwealth & Development Office Full time

**Details**:
**Reference number**:

- 294643**Salary**:

- £49,955- +(£2,000 London Location Allowance)**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- FCDO - DG Finance & Corporate**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Homeworking, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Kilbride, LondonAbout the job

**Job summary**:
Would you be interested in making a meaningful contribution to the UK’s national security, whilst enjoying an enviable work-life balance, 25 days holiday (rising to 30), all with the added benefits of a civil service pension scheme?

You’re home.

Whilst we sit in an established government department, the team structure and ethos is dynamic and agile, more akin to a modern tech start-up. We are pioneering new ways of delivering classified technology services across government, and we’re having fun doing it.

**Job description**:
At the Rosa Service Organisation you will:

- Engage with our Product Managers, Technical Leads and Service Designers to understand their vision and roadmap your products.
- Work with them to identify, define and plan a range of user research activities to support the design, development and continuous improvement of your products.
- Define user research strategies, methods, questions and discussion guides for your products.
- Engage with key stakeholders and users across all levels of Government to understand user needs.
- Be responsible for recruiting and debriefing user research participants and collecting research data online or by moderating research sessions held in person.
- Work with colleagues to analyse research data and synthesise them to produce clear and actionable findings, building a rich picture of user behaviour and user needs.
- Communicate these findings to help your product teams and the wider organisation develop a deep understanding of your users, by producing clear but detailed user research reports and presentations.
- Work with your product teams to convert user research findings into user needs and journeys for information, and into user stories, tasks, and bugs for implementation.
- Contribute to the identification and analysis of processes and problems that may affect the successful adoption of your products.
- Be involved in hiring User Researchers and contractors.
- Line manage and mentor User Researchers and handle issues relating to the performance and conduct of staff in line with UK Civil Service values.

**Person specification**:
We will use the essential and desirable skills and experience to help evaluate technical competence.

You must have:

- Planned and conducted research using a range of research methods to understand user / consumer behaviour, needs and motivations to provide an evidence base for product development decisions.
- Created and critiqued research reports and presentations that inform the design of features and products within a defined period.
- Clearly communicated research so that user needs and usability issues can easily be actioned by your product teams.
- Nurtured other user researchers and helped to guide their choice of research methods and techniques.

You will ideally have:

- Worked in an IT environment that is developing many products at once using agile or lean ways of working.
- Contributed user research to products being managed through a defined product lifecycle.
- Applied ethical research practices and researched a user base with diverse needs.
- A qualification which demonstrates an understanding of research methods and conducting social research.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Communicating and Influencing
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Research skills
- User focus
- Product ownership

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- We understand that people are at the heart of our success. We promote and encourage all our staff to follow continued professional development, offering our staff access to a range of learning and development opportunities.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.**Step 1.**

**Step 2.**

Additional **Eligibility Questions. **Answers to these questions will determine if you are eligible to apply.

Applications will be sifted anonymously so please remove any biographical data that would identify you.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- Peopl

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