Store Admin

**Location**:
Bicester, GB

ID: 7712

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

**Position**: Store Administrator

**Reports to**: Store Operations Manager

**Job Mission**:
The Cashier/After-Sales oversees all cash collection operations, as well as the management of the After Sales Service.

He/she will ensure that the procedures and the exceptional customer service of Maison Valentino are respected, by communicating appropriately with your various contacts and by ensuring regular and precise monitoring of your activity.

**Main Duties and Responsibilities**:
**Cash-Desk**:
Carry out all daily cash receipts (opening and closing of the cash register)
Maintain an impeccable level of customer service, in line with the selling ceremony
Follow-up of the customer file

**After-Sales Service**:
Carry out a first diagnosis on the products if possible
Follow-up of the shipment and reception of the products
Management and follow-up of repairs in connection with our repair workshops,
Regularly inform the customer about the progress of his file (feasibility, invoice, deadline)
Control of the products after repair
Inform and support the sales team about the procedures related to the After Sales Service
Record and follow up on repairs in our internal software

Non-exhaustive list

**Position**: Cashier/After-Sales

**Reports to**: Store Operations Manager

**Job Mission**:
The Cashier/After-Sales oversees all cash collection operations, as well as the management of the After Sales Service.

He/she will ensure that the procedures and the exceptional customer service of Maison Valentino are respected, by communicating appropriately with your various contacts and by ensuring regular and precise monitoring of your activity.

**Main Duties and Responsibilities**:
**Cash-Desk**:
Carry out all daily cash receipts (opening and closing of the cash register)
Maintain an impeccable level of customer service, in line with the selling ceremony
Follow-up of the customer file

**After-Sales Service**:
Carry out a first diagnosis on the products if possible
Follow-up of the shipment and reception of the products
Management and follow-up of repairs in connection with our repair workshops,
Regularly inform the customer about the progress of his file (feasibility, invoice, deadline)
Control of the products after repair
Inform and support the sales team about the procedures related to the After Sales Service
Record and follow up on repairs in our internal software

Non-exhaustive list

**Position**: Cashier/After-Sales

**Reports to**: Store Operations Manager

**Job Mission**:
The Cashier/After-Sales oversees all cash collection operations, as well as the management of the After Sales Service.

He/she will ensure that the procedures and the exceptional customer service of Maison Valentino are respected, by communicating appropriately with your various contacts and by ensuring regular and precise monitoring of your activity.

**Main Duties and Responsibilities**:
**Cash-Desk**:
Carry out all daily cash receipts (opening and closing of the cash register)
Maintain an impeccable level of customer service, in line with the selling ceremony
Follow-up of the customer file

**After-Sales Service**:
Carry out a first diagnosis on the products if possible
Follow-up of the shipment and reception of the products
Management and follow-up of repairs in connection with our repair workshops,
Regularly inform the customer about the progress of his file (feasibility, invoice, deadline)
Control of the products after repair
Inform and support the sales team about the procedures related to the After Sales Service
Record and follow up on repairs in our internal software