Primary Care Service Improvement Officer

6 months ago

Ely, United Kingdom NHS Cambridgeshire & Peterborough Full time

The portfolio for the role will be determined and driven by the Primary Care Transformation Strategy as set out in the Joint Forward Plan. Through embracing the opportunities and delivering the recommendations outlined within the 'Next Steps for integrating primary care: Fuller Stocktake report' (commissioned by NHSE, published May 2022), our aim is to improve primary care services for our population by facilitating the collaborative working required at neighbourhood level to ensure services are as accessible and easy to navigate as possible. Our Primary care Transformation strategy has three key objectives: Support the evolution of more sustainable General practice clinical and business models Co-design, develop and support delivery of scalable primary care transformation solution. Embed change through service collaboration and integration at neighbourhood level.

The role will aim to improve access to services for our population whilst driving down health inequalities, supporting General Practice and wider primary care teams to better manage demands on their services and ensuring better patient, carer and clinician experience and outcomes. Integrated working involving health, care, local council, voluntary sector and community assets at neighbourhood level is key to these changes. At a local level there will be projects that determined by population health needs to address issues with services and access. All improvement work will be underpinned by the needs for a sustainable future.

All work will embrace the New Care Model which is the vision for healthcare in the EOE. It is one that is readily accessible, seamlessly integrated, and inclusive to all members of our community. A healthcare system that is simple to use, with services available whenever they are needed. A healthcare system that is simple to use, with services available whenever they are needed.

Our priority is to empower individuals by placing access to care directly in their hands, offering user-friendly digital platforms and personalised support to navigate their healthcare journey with ease. Moreover, committed to creating an environment our workforce finds joy and fulfilment in their work, with opportunities for professional growth, meaningful collaboration, and a shared sense of purpose in delivering high-quality care. By prioritising accessibility, inclusivity, and workforce satisfaction, the aim is to create a healthcare system that not only meets the needs of our community but also enriches the lives of those who serve within it. The Clinical Improvement Team aims to embed a quality improvement culture as part of delivering our System Strategy.

We will achieve this by building both individual, team and therefore system capacity and capability, through a systematic approach to using improvement science tools and techniques to enable us to continually improve the services we offer to our populations. We will term this our Continuous Quality Improvement (CQI) approach. The Primary Care Service Improvement Officer will support the Project and Service Improvement Manager with large components of primary care transformation and utilising the CQI approach. The Primary Care Service Improvement Officer role is a varied and fast paced role requiring a flexible and responsive approach, with the ability to deal with issues that are sometimes challenging in nature.

The Primary Care Service Improvement Officer will work with senior members of the team to identify areas of transformation and improvement, develop new ways of working and set outcomes for our providers. Key Duties and Responsibilities: Providing day to day project support whilst working in a matrix-based team. Work together with stakeholders to embed and utilise CQI methodology by supporting organisations to adopt and champion a continuous improvement culture. To develop and maintain support for project documentation in line with project management methodology.

This includes Project Initiation documents, project plans, issues list, checkpoint reports, risk registers, benefits registers as required. To support the CCIO team to successfully deliver projects, providing project management support and a hands on approach to achieve successful implementation. Regularly report on progress, monitoring progress against plan, delivery of the project purpose. To organise and support Project Team meetings, involving stakeholders, suppliers and other members of the organisation as necessary.

To support providing written reports at the conclusion of projects or after an agreed period of time on the measured success of the project as a whole, its constituent parts and of the project personnel. To support the establishment of local performance indicators for project management and monitor and report against them. Update methods and standards in line with best practice. Ensure delivery of a consistently high standard of service to all members of the programme.

The Primary Care Service Improveme

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