Customer Service Representative

3 weeks ago

Bristol, United Kingdom Diligenta Full time

**Customer Service Representative**
£21,500 Pro Rata
17.5hrs - Part Time Permanent
Monday - Friday 8.30am - 5pm

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider.
**Summary of the role**:
We are seeking a dedicated individual to join our team as a Customer Service Representative in our Commission and Agency administration team. In this role, you will be responsible for supporting our international financial advisors (IFAs). Your primary tasks will involve completing reviews, ensuring agents are compliant with local regulations, and updating records on our mainframe systems. While there won't be extensive customer contact, your attention to detail and administrative skills will be crucial in ensuring the smooth operation of our overseas business channels.

**Benefits**:

- Onsite car park for convenience.
- Café and coffee shop facilities available.
- Onsite gym and nursery for work-life balance
- We offer 31 days holiday (including bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services)

**Key Responsibilities**:

- Manage relationships with international financial advisors and overseas agents.
- Conduct reviews and ensure compliance with local regulations.
- Update records on mainframe systems to reflect current status and activity.
- Liaise with IFAs brokers as needed to facilitate transactions and resolve issues.

**Desired Skills and Qualifications**:

- Excellent attention to detail is a must.
- Previous administrative experience is preferred.
- Customer service skills are not as critical for this role, though a professional demeanour is important.
- Motivated and focused individual, demonstrating resilience and a proactive attitude towards skill development.

**About Diligenta**:
Here at Diligenta, we are proud to be the single largest provider of outsourced third party adminis services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.

Our vision is to be the ‘Customer Experience Partner’ for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Job Reference: DGENTA02138

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