Tech Support Specialist

3 weeks ago


Saffron Walden, United Kingdom ACS Performance Full time

Pre-sales product selection / specifications and post sales enquires
- Assisting with product installation / start-up / set-up issues
- Communication with suppliers and / or QA regarding any technical difficulties with supplied equipment
- Support Marketing with technical advice, copy writing, blogs, instructions, FAQ's etc
- Pre-sales 'custom quotation' estimating and post sales project management
- Liaising with end-users, distributors and our sales teams to understand custom requirements
- Prepare and send quotation, with full costings and technical detail
- Checking all Purchase Orders received for custom quotes
- Co-ordinating the manufacture or supply of the quoted items with purchasing and production
- Testing prototypes - debugging, functional, and performance testing of products and producing reports to share with the team

To be successful in this role of **Tech Support Specialist**we would love to speak to anyone who has experience of:

- Scientific background via degree or similar level qualification (e.g. in chemistry, physical sciences, or via practical lab experience)
- Experience of working in a technical support role is beneficial
- Hands-on laboratory skills preferred
- Fully IT literate with standard Microsoft Office packages (e.g. Word, Excel, and PowerPoint)
- Excellent communication skills, both written and oral, with the ability to effectively interact pleasantly and positively with a wide range of internal and external contacts both in the UK and overseas
- Good timekeeper and reliable


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