Sales/customer Service Assistant

2 weeks ago


Glasgow, United Kingdom Pauline Books & Media Full time

**Sales/Customer Assistant (Part-time)**

We are looking for a Sales/Customer Assistant to join our friendly team working out of the Pauline Books and Media based in Glasgow city centre. This is a part-time role, 3 days per week (18h p/w) working for a charity whose ministry is evangelisation through the media.

As a Sales/Customer Assistant, reporting to the Coordinator, your key responsibilities will be:

- Assisting customers on the sales floor, ensuring good customer interactions
- Assessing customer needs and recommending suitable products
- Advising customers of new products and services
- Processing customer transactions at the counter, dealing with refunds and handling complaints
- Opening and closing of the bookcentre including balancing the cash register
- Keeping the bookcentre safe and attractive to customers by regular check, tidying
- Restocking and maintaining product shelves
- Maintaining the bookcentre security and look our for illegal activities such as shoplifting and fraudulent credit cards, etc.
- Following sales procedures and charity’s policies
- Excellent face-to-face communication skills
- Ability to work cooperatively as part of the team
- Patience and ability to remain calm in stressful situations
- Thorough and pay attention to detail
- Ability to use initiative
- Ethical behaviour
- Experience working in a customer facing role within a retail environment

**Salary**:

- £9.50 an hour.

**Job Type**: Part-time
Part-time hours: 18 per week

**Salary**: From £9.50 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Work Location: One location

Expected start date: 01/02/2023



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