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Performance & Quality Officer

4 months ago

Leeds, United Kingdom Citizens Advice Full time

**Position**: Performance & Quality Officer

**Location**: Leeds (Hybrid)

**Closing date**: 23 June 2023

**Role details**:
Job title:
Performance & Quality Officer

**Location**:
Leeds (Hybrid)

**Salary**:
£31,100 - £32,909 p.a.

Salary pro rata:
No

London allowance:
No

Hours per week:
35

Type of contract:
Permanent

23.06.23

Closing time:
12:00

Interview date:
29.06.23

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping people to resolve financial, housing, employment and other legal issues through telephone, online and face to face services.

The Performance & Quality Officer will liaise with Northern Powergrid regarding performance and quality KPIs and work with all local Citizens Advice partners to ensure project KPIs are met. They will also liaise with Citizens Advice to set up and maintain project specific Casebook reports.

We’re looking for a Performance & Quality Officer with experience of managing advice services in accordance with Advice Quality Standard and experience of implementing & managing quality assurance processes. Desirable attributes include knowledge of information assurance standards and good practice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.