Complaint Handler

**Complaint Handler - Financial Services**
**Cardiff (hybrid role - 2 office/3 from home)**
**£23,000 - £25,000 per annum**
Are you a highly professional and empathetic Customer Complaints Handler who works well to deadlines in a structured environment? Do you have experience in Financial Services coupled with excellent written communication skills? Are you highly professional andempathetic in your approach?
Yolk Recruitment are currently partnered with one of Cardiff’s leading Financial Services providers who are growing their Complaint Handling team.
**Here’s what you’ll be doing**:

- This role will be split between being a customer care specialist and complaint handling - becoming full time complaint handling as the business continues to grow.
- Responding to and assisting any existing and new customers - providing them with a stellar experience at every stage.
- Explaining to customers how organisation works by learning all aspects of products and benefits - being informative and providing information to help the customer make their own informed decisions about their finances.
- Investigating any customer queries or issues promptly and diligently, showing great empathy for any problems that may arise.
- The role of the Complaint Handler involves investigating and resolving regulated customer and 3rd party complaints and disputes, providing a superior customer experience and fair outcome.

**The skills and experience you’ll bring to the team**:

- You’ll have previous experience working in a customer services environment preferably within Financial services
- You’ll have previous complaint handling experience within financial services, excellent letter writing skills and demonstration of understanding fair customer outcomes
- You’ll be a team player - friendly, personable, diligent, empathetic, well organised.
- You’ll be confident with multi-tasking and working both from an operational and support perspective
- You’ll be comfortable working in an office environment, an aptitude for computer-based work - a good level of Microsoft Office knowledge and an ability to learn new systems quickly
- You’ll have a natural passion to want to work hard and be proud of your work quality and ethic
- Strong organisational skills - multi - tasking and prioritising workload are paramount

**And here’s what you’ll get in return**:

- £21,000 - £25,000 per annum (depending on skills and experience)
- 24 days holiday per year (plus bank holidays) and an additional 1 days holiday per year for each year of employment (capped at 28 + bh)
- Access to training and opportunities to gain qualifications
- Flexible working hours 37.5 hours a week between 8am - 6:30pm Monday to Friday.
- Free office gym
- Annual bonus of up to 20% of salary
- Private medical insurance
- Social activities and events throughout the year
- Company pension plan
- Access to health and wellbeing benefits
- Flexibility and WFH options
This is a fantastic opportunity to join a dynamic, fun, and friendly company. If you are interested, please upload your CV as soon as possible to be immediately considered for interview.
**Are you up to the challenge?