Lifetime Service Centre

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible,Be Imaginative. If these are values you share, we would love you to join our team. The Role: Administrating and processing all repairs and returns that come into Lifetime Service Centre. Ensuring all targets and working requirements are met in the agreed timeframe by working closely with all of the Repair teams. Duties & Responsibilities: - Record all incoming customer and resale repairs on internal system and communicate lead times as well as managing customer expectations. - Accurately fill in all relevant paperworkso that the item can pass through the Lifetime Service Centre efficiently. - Communicate regularly with both Mulberry stores and 3rd parties to keep customer and resale repairs moving through the system. - Maintain internal processes accurately to ensure customerand resale repairs are easily located. - Ensure all faults are recorded accurately so the information can be used by the Quality Repairs Analyst. - Establish and maintain strong relationships with key areas of the company, including - MEDC Warehouse Team,Quality team, Retail Op's, Customer Services. - Unpacking repairs being received into the Lifetime Service Centre and logging accurate import information for customs purposes. - Scanning paperwork onto company systems for record keeping. Brand: - Understandand demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible. - Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understandingthat your views, opinions and experiences may not always be shared by your colleagues. - Act as an ambassador for Mulberry and communicate positively about the brand. Skills and Experience Required: - Strong communication skills - verbal and written. - Ableto identify problems both broadly and in depth and plan accordingly, with the ability to work collaboratively with cross functional departments to solve problems - Motivated to deliver a luxury customer service. - Excellent prioritisation skills with the abilityto identify new priorities and adapt plans. - Enjoys being part of a team. - Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g., QC knowledge of Mulberry products and materials.- Proven ability at understanding and analysing repair faults/goodwill gestures and sharing with relevant stakeholders. - Able to keep calm under pressure and always maintaining a friendly and positive can-do attitude. - Desire to learn and understand allareas of the Lifetime Service Centre, including the Physical side. Other: - Flexibility to travel when required. - Cover other areas of the department, when required.