Customer Co-ordinator

2 weeks ago


Bury St Edmunds, United Kingdom Aran Services Ltd Full time

**JOB Title**: Customer Co-Ordinator

**The Company**

Aran Insulation, part of the Aran Group is an award-winning, industry leading organisation striving to improve energy efficiency of homes throughout the UK. Passionate about improving quality of life and cost of living, the companies goal is to reduce carbon emissions of UK households. A dynamic company going through a period of growth and development. Aran Insulation is committed to developing its staff through training and progression, giving them the tools and opportunities to excel.

**Job Role**

The role of the Customer Co-ordinator is to be the initial contact for our customers and resolve queries in support of the project team. Timely database maintenance, along with qualifying and booking inspection surveys to ensure the most efficient allocation of resources. The role requires superior negotiation and communication skills.

**Key Responsibilities**
- Deal with internal and external customer enquiries and related database management.
- Processing customers supporting financial documentation and determining customers eligibility for proposed works.
- Arranging surveys in line with predefined qualifying criteria.
- Identifying and advising customers of alternative funding options and / or services should they be available.
- Ensure compliance to GDPR policies.
- Other ad hoc duties, which as required by the business.

**Key Attributes**
- Excellent communication
- Team player with ability to prioritise own workload
- Experience of working with CRM / ERP systems
- Self-motivated

The Customer Co-ordinator will be based at the Aran Insulation Head office, in Higham and will work Monday to Friday, 9am to 5pm, however on occasions may be required to work outside these hours and away from the head office. Staff are required to attend occasional training courses, conferences and meetings that may necessitate staying away from home overnight.
- No agencies please

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bury St Edmunds, IP28 6NE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service (required)

Work Location: One location

Reference ID: GPCC01



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