Technical Support Advisor
3 weeks ago
**Job Title**: Technical Support Advisor
**Department**: Service Support
**Reports to**: Support Manager
**Based at**: Apex House, Timothy’s Bridge Road, Stratford-Upon-Avon
**Hours**: Monday to Friday 09:30 - 17:30
Thomas Jacks is continuing to expand and we are looking for a Technical Support Advisor to join the team. On a day-to-day basis, you will assist in the test and inspection of all consumer products that we distribute including night vision, thermal imaging, optical systems and related equipment - training will be given. You will need to provide technical support to retailers and directly to end users over the phone so if you are a methodical, patient individual that likes to provide outstanding customer service read on...
Thomas Jacks is a privately owned business that has been successfully trading for over 27 years as a trade-only distributor. We pride ourselves on the level of the after-sales care we provide to our customers. As a member of the Service Support team you will need to have an appropriate level of technical knowledge and relevant IT skills. Diligence, conscientiousness and attention to detail are highly regarded qualities at Thomas Jacks and will be particularly important in this role where meticulous detailed records are maintained.
**Key Responsibilities**:
- Maintain, record and update the product service system (R.M.A.)
- Receiving, documenting, recording and despatching product returns
- Prepare manufacturer returns and test manufacturer repaired product
- Assist with product spare part sales & supply
- Assist with technical queries (when appropriately trained)
- Assist in new product testing (when appropriately trained)
- Test and assist with minor repairs of products (when appropriately trained)
- Assembly of devises
**Qualifications/Experience**:
- 5 GCSEs or equivalent
- Preferably holding a Level 1 C&G or BTEC electronics qualification
- Good knowledge of electronics is desirable but not essential
- Experience of SAPB1 would be an advantage but not essential
**Benefits**:
- Bonus Scheme
- Further benefits discussed at interview stage
**Job Types**: Full-time, Permanent
**Salary**: From £18,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
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