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General Practice Reception Lead

5 months ago

Church, United Kingdom Baslow Health Centre Full time

**Job Role: Medical Reception Lead**

**Closing Date for Applications: 05/06/23**

**Salary: Band 4.**

**Part-time - TBC**

**Job Summary**

An opportunity has become available within our team at Baslow Health Centre. We would like to welcome into our team a _**Reception Team Lead**_ to oversee the day - to - day operations within our reception area. We are an approachable friendly team who pride ourselves on a positive working environment.

In addition to this, to undertake administrative duties/tasks alongside the practice manager.

**Responsibilities**:
To oversee day-to-day running's of the reception/admin area, this includes distributing and delegating workload.

To take an active role within the daily duties expected of the reception team, ensuring that the reception lead can also aid with reception workload as required.

To organise sickness absence cover and oversee the reception rotas to ensure there is adequate cover.

To ensure they represent the highest standards of confidentiality and have a full understanding of GDPR & Data Protection act 1998. Using this knowledge to ensure the reception team are adhering to these guidelines.

To consult with the Practice Manager to ensure reception protocols & policies are up to date and embedded within the team.

Reception lead may also be requested to perform duties that would support the clinical team or practice manager, this would be clarified as falling within the reception lead role.

**Knowledge & Experience**
- Experience of 'SystmOne' this is an essential requirement.
- Previous administrative work within a GP practice (Desired)
- Knowledge of Primary care sector.
- IT skills working with Microsoft office (Word, Excel, PowerPoint)
- Excellent Face-To-Face communication
- Team Player (Essential)
- Ability to navigate demanding situations in a professional manner.

**CONFIDENTIALITY**
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**HEALTH & SAFETY**

The post holder will assist in promoting health and safety within the working environment.

The post holder can identify the risks involved in work activities in a way that manages those risks, ensuring to consult with the management team to mitigate any risks within the reception area or applicable throughout the practice.

Ensuring the relevant Health & Safety training is up to date and embedded within the team to make sure the team fully understand how to identify any risk.

Leading example on infection control protocols and procedures, ensuring all reception staff are up to date with their E - Learning, also using the protocols and procedures on a day-to-day basis.

**EQUALITY & DIVERSITY**

The post holder will support the equality, diversity and rights of patients, carers, and colleagues.

Setting the example for others to recognise the importance of peoples' rights, understanding them in a way that is consistent with the practice's procedures and legislations.

Ensuring to be welcoming, non-judgmental and respectful towards all patients and colleagues.

**PERSONAL/PROFESSIONAL DEVELOPMENT**

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to other who are undertaking similar work.

Can effectively manage their own time, workload, and resources. Organisation skills, in terms of priority, timelines and meeting targets during times of high workload.

**COMMUNICATION**

The post holder should recognise the importance of effective communication within the team and make a conscious effort to.

Communicate effectively with their colleagues

Recognise people's needs for alternative methods of communication.

Communicate effectively and professionally with patients and carers.

**Job Type**: Part-time
Part-time hours: 25-27 per week

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Church Lane, DE45 1SP: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (p