Technical Specialist
4 months ago
**Key responsibilities include**:
- Maintaining and updating scanning profiles as required using Kodak Alaris software
- Collaborating with Team Leader
- Providing 1st line technical support for the scanning team
- Working with the Digital Specialist on discovery and due diligence for new requirements
- Reviewing and providing feedback on documentation
- Creating new scanning profiles
- Testing of profiles
- Involvement with user acceptance testing
- Supporting queries from customers and management
- Maintaining software on the team’s PCs
- Maintaining and updating trackers
- Creating consolidated management information
- Maintaining scanning hardware
- Liaising with suppliers for 2nd line support
**Essential Skills**:
- Computer literacy - be proficient in the use of Microsoft Office - particularly Excel and Word.
- Interpersonal and communication skills. Communicating with the wider team, management, customers and suppliers.
- Self-motivated and able to both work on own initiative and as part of an integrated team, ability to identify work priorities so as to maximise time available
- Ability to logically process information
- Ability to pass security clearance
**Preferred Skills/Qualifications**:
- Qualification in ICT or similar
- Prior experience with document digitisation/scanning
- Previous use of Adobe Acrobat
- Previous use of SAP would be beneficial but not essential as training will be provided
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