Customer Service Executive
4 months ago
**About Mobile Reborn**:
Established in 2017, Mobile Reborn is a rapidly growing, market leader in retail-ready refurbished technology, specialising in Apple iPhone and Samsung Galaxy Smartphones.
We pride ourselves in consistently delivering quality technology at market-leading prices; with sustainability at the forefront of both our internal and external communication.
Based in Winsford, Cheshire, we operate out of a state-of-the-art processing facility that allows us full control of the products we handle. Boasting over 100 years’ experience in the technology industry, we have a dedicated team of Level 3 technicians and testers underpinning our mission to deliver high quality, refurbished devices.
**Job Title**:Customer Service Executive
**Hours**: 37.5 hours per week - Monday - Friday 9.00pm to 5.30pm
**Salary**: £18,000 - £22,000
**Holidays**:23 days per annum PLUS bank holidays
**Customer Service Job Duties**:
- Answers customer support messages via telephone or web promptly to enhance the customer service experience
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Receiving product returns from customers and appropriately locating the units digitally and physically
- Logging customer return details using internal systems
- Maintaining the organization of returned items and systems
- Liaising with our B2B partners daily to ensure a smooth returns process
- Re-packaging resalable items
- Returning faulty items to suppliers and manufactures for credits or replacements
- Working with internal departments to ensure customer queries are resolved efficiently
- Keeping accurate records of returns and raising incident reports
- Involvement in weekly / monthly stock audits
- Work with the Operations Team to appropriately redirect stock to partners, customers and suppliers
- Works with management to maintain best practices for efficient communication with customers
- Address costumer questions about new products, services, promotions on sales
- Contributes to bottom lines sales by increasing customer satisfaction
- Meet daily expected output targets
**Customer Service Skills and Qualifications**:
- Good Verbal and Written Communication Skills
- Customer Service Support Experience
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Engaging Personality
- Problem-Solver
- Analytical
- Patient
- Skilled Typist
- Multi-tasking
- Prioritising
- Positive and Pro-Active Personality
**Salary**: £18,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: One location
-
Customer Service Executive
3 months ago
Winsford, United Kingdom Arnold Clark Full timeWe’re currently looking for Customer Service Executives to create an outstanding customer experience in our Winsford Vauxhall branch and help customers get excited about our products. **Why choose us?** - 33 days’ holiday allowance with room to grow - Generous retail discounts - Private healthcare - Simplyhealth - all employees have access to a GP 24/7...
-
Customer Service Executive
3 months ago
Winsford, United Kingdom Arnold Clark Full time**Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Winsford About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Winsford Vauxhall branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to grow Generous...
-
Customer Service Controller
3 months ago
Winsford, United Kingdom Finning International Inc. Full timeCompany: Finning (UK) Ltd Worker Type: Permanent Position Overview: As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. Due to the retirement of a long standing employee within Finning, the UK and...
-
German Speaking Customer Service Representative
2 weeks ago
Winsford, Cheshire, United Kingdom Pertemps Network Group Full time £29,000 - £32,000About the RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at Pertemps Network Group. As a German Speaking Customer Service Executive, you will be responsible for providing exceptional service to our customers, ensuring their needs are met with precision and care.Key Responsibilities:Serve as the primary...
-
German Speaking Customer Service Representative
2 weeks ago
Winsford, Cheshire, United Kingdom Pertemps Network Group Full time £29,000 - £32,000About the RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at Pertemps Network Group. As a German Speaking Customer Service Executive, you will be responsible for providing exceptional service to our customers, ensuring their needs are met with precision and care.Key Responsibilities:Serve as the primary...
-
German Speaking Customer Service Representative
2 weeks ago
Winsford, Cheshire, United Kingdom Pertemps Network Group Full timeAbout the RoleWe are seeking a highly skilled German Speaking Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met with precision and care.Key Responsibilities:Serve as the primary contact for...
-
German Speaking Customer Service Representative
2 weeks ago
Winsford, Cheshire, United Kingdom Pertemps Network Group Full timeAbout the RoleWe are seeking a highly skilled German Speaking Customer Service Executive to join our team at Pertemps Network Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met with precision and care.Key Responsibilities:Serve as the primary contact for...
-
Customer Service
4 months ago
Winsford, United Kingdom Uniting People Full time**Customer Service Advisor** **Winsford** **Up to £25,000 dependent on experience + Bonus** **Hours: Monday to Friday** **Role**: - Dealing with inbound and outbound calls - Resolving any complaints - Dealing with any questions and queries customers may have - Excellent written and verbal communication APPLY NOW **Job Types**: Full-time,...
-
Customer Service Representative
17 hours ago
Winsford, Cheshire, United Kingdom Randstad Delivery (GBS) Full timeJob Opportunity: Customer Service Field AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Agent. As a Field Agent, you will be responsible for interacting with customers in various locations, providing excellent service, and ensuring customer satisfaction.Key Responsibilities:Provide...
-
Customer Service Representative
20 hours ago
Winsford, Cheshire, United Kingdom Randstad Delivery (GBS) Full timeJob Opportunity: Customer Service Field AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Agent. As a Field Agent, you will be responsible for interacting with customers in various locations, providing excellent service, and ensuring customer satisfaction.Key Responsibilities:Provide...
-
Customer Service Representative
2 days ago
Winsford, Cheshire, United Kingdom Randstad Delivery (GBS) Full timeJob Opportunity: Customer Service Field AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Agent. As a Field Agent, you will be responsible for interacting with customers in various locations, providing exceptional service, and ensuring customer satisfaction.Key Responsibilities:Provide...
-
Customer Service Representative
4 months ago
Winsford, United Kingdom Jark Recruitment Full timeWe are looking for an experienced Customer Service Representative for my client based in Winsford, Cheshire for a permanent contract. Job Purpose: To support the external sales team as fully as possible. To work as part of a Customer Services team providing a professional, effective and efficient link for customers. To project a professional image as the...
-
Customer Service Representative
3 months ago
Winsford, United Kingdom Thermo Fisher Scientific Full timeBased in our Winsford facility, we work in a small customer service team, building winning relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible through the...
-
Customer Service Representative
4 months ago
Winsford, United Kingdom Thermo Fisher Scientific Full time**Position Summary** Based in our manufacturing site in Winsford, Cheshire, you will be part of our customer service team, building relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! We will train you to ensure customers globally receive...
-
Customer Service Assistant
3 months ago
Winsford, United Kingdom Mitras Automotive UK Ltd Full time**Customer Service Assistant** **12pm - 8pm converting to days after approx. 6-9 months** Mitras Automotive (UK) Ltd specialise in compression and reaction injection moulding. We offer a complete range of services from simple mouldings, to class ‘A’ painting. We undertake full system design and assembly of engineered composite components. The...
-
Customer Service Officer
4 months ago
Winsford, United Kingdom RCB REFURBISHMENTS 2021 LTD Full timeAdministration duties are required to respond to customer enquiries and where necessary carry out investigations relating to the waste and recycling services failures. Please refer to job description for list of duties. 4 YEARS ADMIN AND CUSTOMER SERVICE EXPERIENCE NEEDED rcb 5228044 - 23 **Job Types**: Full-time, Temp to perm Contract length: 7...
-
Customer Service Representative
3 months ago
Winsford, United Kingdom Equans Full time**Requisition ID**: 55359 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Customer Service Advisor to join our team based at Wyvern House, Winsford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary £23,400 per...
-
Customer Service Assistant
2 weeks ago
Winsford, Cheshire, United Kingdom Changing Lives Together Full timeWe are seeking a skilled and confident individual to join our retail team at Changing Lives Together. As a Part Time Sales Assistant, you will play a vital role in ensuring the store meets sales targets by addressing obstacles and finding solutions.**Key Responsibilities:**Work collaboratively with the retail team to drive sales growth and improve customer...
-
Customer Service Host/hostess
3 months ago
Winsford, United Kingdom Fords of Winsford Ltd Full time**Job description** Customer Support Host/Hostess Fords of Winsford is the Northwest’s largest independent used car supersite located at Weaver Valley Road Winsford Cheshire, CA7 3AL. We have been successfully providing used and nearly new cars for over 60 years, we are known for amazing prices, with thousands of cars for sale and our hassle-free...
-
Multilingual Customer Support Specialist
2 weeks ago
Winsford, Cheshire, United Kingdom Pertemps Network Group Full time £29,000 - £32,000About the RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at Pertemps Network Group. As a German Speaking Customer Service Executive, you will be responsible for providing exceptional service to our customers, ensuring their needs are met with precision and care.Key Responsibilities:Serve as the primary...