Waiter / Waitress

6 months ago

London, United Kingdom The Langham London Full time

**Waiter / Waitress**:
**Palm Court**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Waiter in our Palm Court lounge. The dazzling Palm Court is famed as the place where the tradition of afternoon tea was born over 150 years ago. In this role, we are looking for a true hospitality professional, with the flair to deliver service at the highest level.

As a Waiter, your main role will be to:

- welcome guests in a friendly and engaging manner
- demonstrate excellent knowledge of food and beverage menus to guests
- provide prompt, friendly and efficient service
- personalise and engage with guests at every opportunity
- maximise sales opportunities, upsell where appropriate
- create an emotional engagement with guests, thus creating exceptional memories
- be responsible for ensuring bills are dealt with accurately
- maximise service delivery opportunities

Do you have?
- excellent knowledge of food & beverage, in particular afternoon tea
- previous experience in a similar 5* environment
- flair, passion and a conscientious attitude
- confidence, professionalism and engaging personality
- ability to think outside of the box to surprise and delight our guests
- excellent attention to detail
- clear conversational English language, knowledge of foreign languages is beneficial

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- 28 Days of Holiday, including Bank Holiday
- paid overtime
- discretionay service charge
- meals on duty
- uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international La

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