Total Loss Claims Advisors

3 months ago


Warrington, United Kingdom Solus Accident Repair Centres Full time

Overview:
Are you seeking a role where you can utilise your customer service and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team

**Responsibilities**:
**As a member of our team, you will**:

- Collaborate with customers to identify tailored solutions, aligning with Aviva's values and principles, during the vehicle valuation process following the total loss of their vehicle.
- Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction.
- Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment.
- Promote customer satisfaction through attentive and compassionate service.
- You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale.

Qualifications:
**Desirable qualifications and experience**:

- Exceptional interpersonal and customer service skills.
- Proficiency in negotiation, questioning, and decision-making.
- Strong planning and analytical capabilities.
- Effective communication and confidence in managing challenging situations.
- Active listening and adaptability.
- Organisational and case management.
- Numeracy and literacy skills.

**Who are Solus and what can they do for you?**

Solus is a leading body repair group in the UK wholly owned by Aviva, boasting a team of over 1000 experts across 27 locations and a track record of repairing over 700,000 vehicles in the past 15 years. We offer:

- Group income protection with access to 24/7 GP and medical advice.
- Competitive employer-matched pension contributions.
- Discounts on Aviva products and services.
- Various savings and benefits schemes.
- Discounts and schemes for electric vehicle purchases.
- Main manufacturer approvals including Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
- Award-winning services in customer service, apprenticeships, and IT systems.
- Collaboration with Thatcham for top-tier products and training.
- Flexible locations, hours, and working patterns.
- Inclusive recruitment practices for disabled applicants.
- Commitment to diversity and inclusivity.

**We recognise that we can only achieve our vision with the dedication and collaboration of ou**r** **specialists**. **This is an excellent time to join a rapidly growing business and help us to shape the future.**

**What next?



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