Customer Service Expert

7 months ago


Sheffield, United Kingdom Aviva Full time

**Kick Start Your Customer Service Career with Aviva**

**Customer Service Expert (Inbound calls and Administration)** - Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience)

Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500.

Location: this role is minimum 3 days per week in our Sheffield office

Allocated shift pattern between 08:00 - 17:30 Monday - Friday

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you

**A bit about the job**:
We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. In other words, it's the quality of the personalised service you provide that we're interested in. There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers.

You will be part of our Platform Organisation, providing telephony, admin and digital support in an expanding area of Aviva. Our great team of customer experts provide support across our Pension, ISA and Investment portfolio products.

But don't worry about the product, it's the care that you can bring to our customers that we are interested in the most

Our products are technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries.

**Skills and experience we're looking for**:

- Ability to work at a fast pace and with high volumes whilst maintaining accuracy and attention to detail
- Excellent communication skills (both written and verbal) and relationship building with customers and colleagues
- Ability to follow processes and procedures, to manage your own workload effectively and identify opportunities for improvement
- Experience within a financial services environment (would be advantageous), ideally with a good understanding of our products

**Please note this job role is not sponsorable under the Home Office points based system.**

**What you'll get for this role**:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous **pension** scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days **holiday** plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% **discount on Aviva products**, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our **Matching Share Plan **and share in the success of Aviva with our **Save As You Earn** scheme
- Brilliantly **supportive policies** including parental and carer's leave
- ** Flexible benefits** to suit you, including **sustainability options** such as cycle to work
- Make a difference, be part of our **Aviva Communities** and use your 3 **paid volunteering days to help others**
- We take your **wellbeing** seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here



  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **The Role** - Are you passionate about delivering excellent customer service?_ You will be the first interaction with our rail passengers and will be expected to be a positive, empathetic and helpful to each of our passengers! You will also be able to remain calm in demanding situations! **Salary & Shifts** £10.25 per hour, £20,000.00 per annum. _Our...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    Salary: £19,500 Location: Sheffield It's not all about being on the phone join our new Customer Contact Centre in Sheffield city centre and you'll discover that delivering great customer service is about much more than just spending time on the phone. We're looking for flexibility, great communication skills, and attention to detail To join us in this...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    Up to 19500 per annum pro rata. Location: Sheffield It's not all about being on the phone join our new Customer Contact Centre in Sheffield city centre and you'll discover that delivering great customer service is about much more than just spending time on the phone. We're looking for flexibility, great communication skills, and attention to detail To...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you a night owl?** **Do you work better over night?** **Do you have a strong passion for helping people? Are you pro-active, with a can-do attitude and sound approach to problem solving?** We are looking for full time Customer Service Advisors to join our busy Contact Centre in Sheffield City Centre, offering an annual salary of £22,000 (Pro Rata...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you a night owl?** **Do you work better over night?** **Do you have a strong passion for helping people? Are you pro-active, with a can-do attitude and sound approach to problem solving?** We are looking for full time Customer Service Advisors to join our busy Contact Centre in Sheffield City Centre, offering an annual salary of £22,000 +...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operator (Hull & Lumo Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom Aviva Full time

    **Direct Customer Expert - Starting salary of £19,700.** Do you love helping customers and enjoy a challenge? Do you pride yourself on your communication skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a busy environment, but still deliver on service? **A bit about...


  • Sheffield, Sheffield, United Kingdom ant marketing Full time

    Career Opportunity: Customer Support ExpertAre you a highly skilled and motivated individual with a passion for delivering outstanding customer experiences? Do you have fluency in Bosnian and English, both written and spoken, and excellent communication skills? We are seeking a talented Customer Support Expert to join our international team at Ant Marketing...


  • Sheffield, Sheffield, United Kingdom Daisy Group Full time

    Drive Business Growth as a Sales ExpertDaisy Group is a leading player in the UK's communications market, offering a diverse range of voice, connectivity, mobile, phone systems and cloud services. Our mission is to support businesses in their growth journey.We're building strong relationships with major network providers to expand our product offerings and...


  • Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

    Are you a customer service enthusiast looking for a challenging role? Elevation Recruitment Group is seeking a skilled French Language Support Specialist to join their team in North Sheffield. This permanent position offers a unique opportunity to work in a hybrid environment with free parking available.This exciting opportunity involves providing...

  • Customer Sales Expert

    7 months ago


    Sheffield, United Kingdom Travis Perkins Full time

    Joining our friendly and hard working family as a **Customer Sales Expert**, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times. **What will I be doing?** No one day is the same as the next...


  • Sheffield, United Kingdom Aviva Full time

    **Kick Start Your Customer Service Career with Aviva** **Customer Service Expert (Inbound calls and Administration)** - Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has...


  • Sheffield, Sheffield, United Kingdom Service Care Solutions Full time

    Job SummaryWe are seeking an Adult Social Care professional to join our team in Sheffield on a contract basis. This role offers a competitive hourly rate of £13.00-18.00, depending on experience.The successful candidate will provide high-quality legal and administrative advice, manage a high caseload, and deliver expert guidance and support to...


  • Sheffield, United Kingdom Uniting People Full time

    Customer Advisor Sheffield Full Time, Permanent Starting salary: £19,760 + Bonus As a Customer Advisor in this team, you'll be an ambassador for the market-leading brand. Day-to-day, you'll: - Build rapport with customers, get to know their individual needs and put their interests first - Use your expert knowledge and brilliant communication skills to...

  • Optical Assistant

    1 week ago


    Sheffield, Sheffield, United Kingdom Specsavers Full time

    About the Role">We are seeking an experienced and customer-focused individual to join our team as an Optical Assistant at Specsavers in Scarborough.">As a key member of our store team, you will be responsible for delivering exceptional customer service every day. This includes working closely with patients to understand their needs, providing personalized...