Retail Lead

2 weeks ago


ChesterleStreet, United Kingdom RSPCA Sunderland, Hartlepool & South Tyneside Branch Full time

Retail Lead (Community Hub)

Location: Chester-Le-Street, County Durham.

Job Sector: Retail Lead

**Salary**: £10.50 ph

Hours: 22.5 hrs (covering Monday to Saturday)

Pension: Pension detail will be provided

Type: Permanent

Are you passionate about animals and looking for a new challenge that will make a big difference in helping all animals in the Sunderland, Hartlepool and South Tyneside Branch Areas?

If you are looking to join an exciting project which helps all the community within the areas surrounding Chester-Le-Street, we are looking for a proactive and self-motivated Online Sales Lead to drive our retail sales to create income for our branch and oversee a team of retail volunteers.

The project which is our first Community Hub will be based in Chester-Le-Street and will cover the following areas to help our communities:

- retail, online selling, food bank, donation station, welfare and advice, warm room, events room and much more.

In this role, you will work closely with the Community Liaison Officer (CLO); you will be responsible for all aspects of the retail department for the Branch and the smooth daily operation of the processes in compliance with current legislation, H&S, GDPR, Branch and RSPCA Society policies.
- You will have a passion for animal welfare and desire to be an ambassador of the RSPCA Branch.
- GCSE(or equivalent) in English and Maths.
- NVQ3 (or Higher) Qualification in Retail.
- Minimum of 1 years experience of Customer Service.
- Enthusiasm and passion for RSPCA work and love animals
- Charity retail experience, with commercial awareness
- Managing gift aid system for donated goods
- Understanding of retail law
- Demonstrate excellent IT skills
- A people focused person able to evidence interest and engagement with the local community
- Good written and numeric skills are desirable.
- Experience in recruiting and working with groups of volunteers
- Experience in managing budgets and accounts
- Experience in cash handling and financial management procedures (including completion of sales records)

Desirable skills and experience:

- Understanding of employment law
- Understanding of charity law
- Demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
- Willingness to learn new skills through training and development.
- Full valid UK Driving Licence

We can offer you:

- Opportunity to contribute to the work of the largest animal welfare charity in England and Wales.
- Training and development relevant to the role
- 28 days annual leave (inclusive of bank holidays)

**Job Type**: Part-time
Part-time hours: 22.5 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Casual dress
- Company pension
- Flexitime

Schedule:

- Flexitime
- Weekend availability

**Experience**:

- Customer support: 1 year (preferred)
- Retail sales: 1 year (required)

Work Location: One location

Application deadline: 14/03/2023
Reference ID: 20230228/4

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