Head Housekeeper

**About us**:
Lime FMS is an outsourcing provider of housekeeping solutions to hotels across the UK. Working with our clients we ensure a seamless partnership to ensure we deliver the quality and standards required to ensure each guest arrives at a welcoming room.

This is a full time role, 5 days a week, working 40 hours each week.

**Come and join us as a Head Housekeeper**:
The Head Housekeeper manages the housekeeping operation and the housekeeping team at a client site with responsibility for ensuring the smooth running of all operational elements of the housekeeping function from the management of the team to the delivery of key metrics including service quality, health & safety, training and mentoring team members and managing budgets. The Head Housekeeper must ensure a strong and positive client relationship to retain and support business continuity.

**A little more detail of what the role involves**:

- Lead, manage and inspire your team to deliver company key metrics ensuring the team build and maintain rapport with the local management and their teams;
- Ensure all services are delivered to the highest standard;
- Conduct regular floor walks inspecting as you go and checking rooms;
- Know and understand site budgets and targets and ensuring daily awareness of the

performance ensuring focus on the reduction of operating costs;
- Discuss weekly operations performance with the Operations Manager;
- Manage recruitment and engagement of the team on site, pro-actively recruiting;
- Ensure that the housekeeping team is fully trained within their roles, delivering the required

quality and productivity and supported where necessary with team coaching;
- Ensure compliance with both statutory procedures and company policies regarding the training requirements on site;
- Know, manage and implement department and client safety and security policies and procedures ensuring a safe and secure environment;
- A positive approach to delivering client and company requirements; and
- A high standard of personal presentation and professionalism.

**Experience, Skills and Attitudes that you bring to the role**:

- A proven Head Housekeeper with experience of working in a similar environment at either head housekeeper, or alternatively at deputy or senior supervisor level in a larger site;
- Demonstrable evidence of successfully managing a team and driving improvements;
- Excellent communication skills verbal and written and experience of using IT as well as the

ability to relate to people at all levels both inside and outside the Company;
- Successfully lead and manage a team using coaching to improve to support development;
- Experience in delivering training and handling health & safety issues; and
- A flexible approach and a good sense of humour.

**Benefits of joining our team at Lime FMS**:

- Private medical insurance that also covers pre-existing health conditions.
- You’ll be joining a vivacious company with opportunities for your own career development;
- Competitive rate of pay;
- Full training;
- Control over your wages with an ability to have early access to a percentage of it if required;
- Support for your personal wellbeing;
- 5.6 weeks of holidays calculated on a pro rata basis depending on the number of hours that you work;
- Career progression and promotional opportunities;
- Store discounts with major brands;
- Confidential mental health support;
- Family and personal health support;
- Life insurance following a qualifying period;
As an equal opportunities’ employer, Lime FMS is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£31,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Store discount

Work Location: In person