Store Advisor London

4 months ago

London, United Kingdom Horace Full time

**Job description**

Horace is looking for a Store Advisor for its first boutique in London. We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience

**Responsibilities**

As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.

Your responsibilities will include:
**Maintenance**
- Keep the store clean and well-stocked
- Share maintenance needs with the office team
- Manage stocks of supplies and other items needed by the team

**Inventory and stock management**
- Keep stock well organized and in impeccable condition
- Manage inventory and supplies for both sales and stock areas
- Coordinate supplies with the office team.

**Performance**
- Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).

**Welcoming and advising customers**
- Welcome customers and act as their first point of contact with the brand.
- Create a special atmosphere and engage with customers
- Share the Horace story and act as a brand expert
- Share your product knowledge and personal experience
- Help customers choose the right products for them
- Guide customers through the space and always anticipate their needs

**Profile**:

- You have at least two years' experience in a boutique in any sector and a experience in the cosmetics sector is a plus
- You love to create an unforgettable customer experience and know how important details are
- You can take a step back and always find solutions, especially when it comes to the customer experience
- You're flexible with your hours, evenings and weekends
- You know our brand, understanding and speaking French is a plus

**Horace recruitment process**:

- A **1st screening with our Head of Talent Acquisition**, to get to know you better and understand your career plan
- An **interview with a Retail Manager**, to tell you about the position and answer your questions
- Followed by **a 3rd interview with the Retail Director**, to explain our way of working and see if it matches your profile

Offers usually follow within 48 hours

**Salary**: From £14.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

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