Housekeeping Assistant

5 months ago

Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

**The Grand Hotel, Birmingham**:
**Housekeeping Assistant**:
Our Housekeeping Assistants work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our guests.
The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.

This role is on a casual contract.

**What you will do**
- To service guest bedrooms to The Grand Housekeeping standard required - presenting immaculate beds, bathrooms and corridors.
- To be accountable for the allocated section of bedrooms ensuring a high standard of presentation is second nature.
- Be flexible to jump into any role within the housekeeping department when needed.
- Contribute to creating a warm and welcoming environment for our guests and colleagues.
- Give full co-operation to any guest requiring assistance.
- Team player
- Strong organisational and time management skills
- Strong communication skills
- Previous experience is desired but not essential, but must be willing to learn
- Be fully flexible to be able to work shift patterns through weekdays and weekends
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Uniform provided
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities - including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

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