Administrator

2 weeks ago


Bath, United Kingdom Places for People Full time

We are Touchstone, we manage a portfolio of properties on behalf of the UK's biggest landlords across the UK.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer focused people, driven people and supportive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**More about your role**

You are providing the first point of contact for all customer enquiries and complaints relating to the customer and the property, it is imperative that the highest level of service is provided to both internal and external clients.

Your role will involve managing and working with other internal teams to ensure that all new properties are uploaded on to the system and all information including diaries and document are accurately recorded.

**This role has been evaluated to suit a 'hybrid' working pattern for a trial period whereby there will be the opportunity to work from home for some days each week if preferred and will be discussed at interview.**

For more information please download our job profile available on our website.

**More about you**

Touchstone are looking for individuals with customer service experience and someone who can deal well in challenging situations.

If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to Build and sustain good relationships with our appointed contractors to guarantee smooth processes.

The ideal applicant will have basic to moderate Microsoft Office skills.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.


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