Product Genius

**Grange **are part of Cambria Automobiles, one of the UK's fastest growing franchised car and motorcycle dealer groups. They operate car dealerships across England and Scotland, trading under local brand names including; Grange, Dees, Doves, Invicta, Motorparks and Pure Triumph.

**Benefits include;**

The opportunity for a_**Product Genius**_ to join a friendly team within _**Grange Jaguar Land Rover Swindon**_**. **We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.
- Salary - _**£20,000 Basic**_ _(plus OTE with the company’s bonus and commission scheme)_
- 31 Days Paid Annual Leave (Including Bank Holidays)
- Preferential rates for servicing, MOTs and parts
- Fantastic discounts on vehicles sales
- Pension scheme
- Life Insurance Benefit
- Cycle To Work Scheme
- Associate Award Events
- Length of Service Recognition Scheme
- Associate Assistance Programme (AAP) - _Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts._

**Job Role**

To achieve agreed performance targets and act as a brand ambassador whilst effectively delivering the Company’s Guest Experience. Be a key point of contact for all guests, selling vehicles and related products effectively, whilst upholding a high level of guest satisfaction.

**Key Responsibilities and Duties**
- Comply with all FCA requirements and operate within legislative guidelines at all times.
- Continually develop knowledge relating to market trends and products in a proactive manner and in line with appropriate internal and external training opportunities.
- Complete Guest Experience Foundation training as part of a probationary period, achieving at least the company’s minimum training pass standard.
- Maintain quality brand standards of dress, attitude, guest care, honesty and health and safety in order to portray a professional image to guests at all times.
- Deal professionally with guests from initial contact to satisfactory completion of sale, including vehicle hand-over and follow up as per brand standards, following a structured process and enabling set levels of profit to be achieved.
- Utilise and uphold the department’s defined working systems, procedures and standards (including legal requirements, etc.) to ensure accuracy of paperwork and security of cash, cheques, vehicles and other company resources.

**Work Pattern**

This is a full-time permanent position: Monday to Friday with one day off in the week (08:30 - 17:00), Saturday (09:00 - 17:00) and Sundays (10:00 - 16:00) on a rota basis of 1 in 2.

**Successful applicants will possess and be able to offer;**

**What we’re looking for in you**:

- Full UK Driving Licence or equivalent
- Computer literate, including Microsoft Office
- Possess outstanding customer/guest service skills with the ability to handle conflicting demands
- Proven sales skills with a track record of sales achievement
- Have an understanding of database management and excellent administrative skills
- Possess excellent communication, organisation and interpersonal skills
- Passion and ability to deliver an outstanding guest experience
- Enthusiastic, friendly and helpful
- Respectful and courteous to guests and colleagues
- Honest with high levels of integrity and drive to succeed

**If this describes you, you could be on a fast track to becoming a successful Product Genius.**
- **Grange and Cambria Automobiles are an equal opportunities employer. Your data will be held in line with the General Data Protection Regulations 2018.**_

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person