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Health Promotion Support Worker

4 months ago


Woking, United Kingdom Central and North West London NHS Foundation Trust Full time

The Surrey sexual health service is pleased to announce the expansion of the Outreach Team whose role is to extend the provision of sexual health services into the wider community and to populations at risk of sexual ill health.

We are looking to recruit an administrator to work 37.5 hours per week (minimum contract 18.75 hours) based in Woking supporting the outreach team to provide services including the Surrey Chlamydia and Gonorrhoea screening programme for under-25s, the Condom Distribution (C-Card) Scheme, training/awareness raising for Professionals including Pharmacists, GPs, School Nurses, effective health promotion and sexual health awareness raising for Young People in Universities/Schools/events etc.

Due to the requirements of the role access to a driving licence and a vehicle is essential to enable the post holder to travel around Surrey supporting the team as required.

We have a genuine and active commitment to education and staff development. The role will provide the opportunity to gain valuable experience working as part of a wider team.

Previous applicants need not apply

The post holder will be a point of contact to our clients, professional partners and the wider sexual health team and will be responsible for providing a comprehensive, efficient, high quality and customer focused administration service within the Health Promotion Team.

The post holder will be expected to meet deadlines as guided; have excellent communication skills, prioritise day-to-day work, deal with clients in a professional and courteous manner and use their own initiative as well as be able to work as part of a team. The key requirement of the post holder is to provide administrative services to the team, with the added ability to support the team during outreach work e.g. Pride, Freshers Fairs, school/college open days and other events.

Due to the nature of our service, the post holder must demonstrate the ability to deal sensitively and politely with anxious, emotionally stressed and vulnerable client whilst appreciating the need for complete confidentiality with regard to Data Protection in respect of patient details.

**CNWL can offer**:
Buying and selling annual leave

Staying well at work service for tailored employment related support to staff.

Staff wellbeing zone for free and confidential online health and wellbeing programmes.

Lived Experience of Mental Health staff network.

Black, Asian and Minority Ethnic Network (BAME).

Discounts and savings at hundreds of retailers nationwide with My Trust benefits: you can save money on your weekly food shops, household bills, toiletries and cosmetics, cinema tickets, meals out and holidays or weekend breaks.

Childcare vouchers

Travel discounts

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings

**MAIN DUTIES AND RESPONSIBILITIES**:
To be a designated point of contact for clients, professional partners and the wider sexual health team undertaking the role in a welcoming, professional and courteous manner. Providing advice, information and signposting clients who may be anxious or distressed or have difficulties with communication.

To register clients on the electronic patient record when required ensuring accuracy and confidentiality

To book appointments and follow-ups into an appropriate clinic for patients requiring an appointment in the main sexual health service dealing with information sensitively and professionally

Take messages in a polite and professional manner ensuring these are given to appropriate staff in a timely manner

Signpost to appropriate alternative services e.g. sexual health clinic/pharmacy

Update and maintain the outreach webpage and social media sites ensuring information is timely and up-to-date.

Act as a key point of contact for the team to co-ordinate and publish events as the service requires.

Work in partnership with the communications team suggesting changes and developments to promote the service.

Order stock e.g. chlamydia screening kits/condoms/stationary including raising purchase orders

Process test kits requested via the on-line service, including posting screening kits and maintaining the department database. Resolving issues or referring clients to clinic services who have difficulty accessing or using the kits.

Ensuring Chlamydia Screening and Condom Distribution Scheme outlets have sufficient supply of kits

Provide administrative support to the team when arranging outreach events e.g. Freshers Fairs/Young people’s awareness raising sessions

Hold a valid UK driving licence and have access to a car to travel to outreach events when required to the support the team.

Setting up of stalls/equipment at events and venues

Providing advice and information to clients about the wider sexual service including how to access clinic and on-line s