Senior Personnel Officer

**Where you fit in**

Safety, Reliability, Costs and the Delivery of Maritime Skills to the Shell Group are strategic objectives that must be delivered in order for Ship Management to remain competitive. This role plays a vital part delivering each of these areas and the primary purpose is to ensure that the requisite number of Officers, Ratings and Cadets are deployed to vessels in a safe, timely, cost effective and consistent manner.

You will also:

- Participate on a programme of ongoing Continuous Improvement initiatives.
- Ensure a comprehensive and coordinated end to end service delivery.
- Customer Satisfaction: Ensure that customers are satisfied by fulfilling all contractual obligations, acting efficiently, providing outstanding quality.

**What’s the role?**

You will be accountable for the following:

- Deputise in Crew Operations Managers absence.
- Customer/Business Partner Management in Group assigned vessels
- Liaise closely with the manning agencies in India, Croatia & Manila to ensure smooth transfer and follow up of information/planning to provide flawless execution
- Encourage development of the teams-professional skills and personal effectiveness. Guide and provide realistic expectations around personal growt
- Ensure the accuracy of Power BI and internal reports, Management Information reporting and to support Payroll
- Monitor service providers (manning agenciews & travel agents) and ensure service delivery and minimise costs.
- Develop, test and implement improvements for internal database projects
- Assist with ad hoc projects, ship deliveries, transitions when required.
- Assist in Emergency exercises.
- Compliance with our Business Management System (BMS)/Proactively monitor and update BMS ensuring all teams work the same way
- Focal point for associated with assigned vessels in cases of medical and other emergency repatriations and/or response situations where the welfare of our seafarers is paramount
- Develop comprehensive roster plans for assigned vessels in line with core manning requirements. Minimise costs, through effective planning & daily monitoring in line with fleet requirements. Ensuring vessel experience Matrix compliance
- Monitor legislation and regulations that will affect the business and ensure issues are mitigated before they become quality issues.
- Act as a single focal point for all sea staff enquiries associated with assigned vessels and co-ordinate the delivery of all responses - this will require the incumbent to effectively collaborate with other Shell Shipping & Maritime (S&M) team members to respond on all matters such as training, study, promotion, etc.
- Responsibility for any disciplinary issues; record management of disciplinary issues on board. Act as Shell S&M representative in shore side Investigation Hearings and Lead investigator in Shell S&M hearings. Ensure any development plans process is adhered to in line with the Company disciplinary procedure.
- Be part of the out of hours Duty Team if required
- Proactively communicate with Ship Management customers (primarily vessel superintendents and on-board Ship Management Team members) regarding vessel crewing plans and act as a 'single customer focal point' for enquiries; lead a weekly dial in
- Delivery against existing targets and own all aspects of individual vessel and overall group of vessels Crewing & Manning performance reporting (i.e. Attrition, Recruitment, Promotions, Training, Planning/Relief on Time, Cost)

**What we need from you**
- Understanding of STCW and how Flag States incorporate these standards into regulation
- Proven ability to coach, lead and develop natural teams.
- Demonstrated ability to manage multiple inputs, effectively forecast and proactively identify solutions and contingencies in time critical situations
- Strong record keeping experience
- Rostering or scheduling experience is a distinct advantage
- Experience with Microsoft Office products; Continuous Improvement, AGILE (ideally CP-1 Practitioner)
- Excellent interpersonal and communication (verbal & written) skills with the ability to manage multiple stakeholder relationships
- Analytical and problem solving skills

**Flexible working**

**About Shell UK**

Shell is an international energy company that aims to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. It is one of the world’s largest independent energy companies, operating in more than 70 countries.

Shell has a global target to become a net zero emissions energy business by 2050. This means that Shell aims to be net zero on all emissions generated by its operations and the energy needed to power them. The company is working with customers, business, and governments to address emissions across different sectors.

Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading d