Customer Service
3 weeks ago
**Job title**: Tele-digital Operator (fixed term contract)
**Locations**Team Valley (hybrid working so 1-2 times a week in the office)
**Salary**:£19,552.00 per annum
We pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We have a commitment to providing policies that encourage flexible working around individual needs. Aligned to this is our commitment to offering asector leading range of benefits including a generous holiday allowance of 30 days and 8 bank holidays (based on FTE), accredited training and development opportunities, a 6% matched pension scheme and additional voluntary money saving benefits.
The Tele-digital operator will provide a high-quality service booking customers into a diary system for the delivery of the contract applicable, covering North East, Yorkshire and Humber, South East and South West geographical areas. Providing additionalsupport to the Tele-Digital Manager and the Career Line Team including management information, administrative tasks and promotion/development of digital and social media.
**Person specification**:
**Knowledge Essential**
- General standard of education
- An understanding of and a commitment to equality of opportunity for all
**Desirable**
- An understanding of Career Advice and Guidance or similar services
**Experience Essential**:
- Recent Contact Centre experience or experience of using telephony as part of an employed role
**Desirable**
- Work based experience of digital and social media
- Experience of working in Career Advice and Guidance or similar services
**Skills Essential**:
- Excellent customer service skills
- Ability to use a range of office equipment, packages and management information systems
- Effective organisation, administrative and team-working skills
- A commitment to CPD Desirable
- Ability to effectively research and disseminate information
Interview dates: Virtual Interviews will take place May/June
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