Planner

7 months ago

Derry, United Kingdom MYM Recruitment Full time

MYM Recruitment are continuing to work our existing client in Derry/Londonderry whooperate throughout Northern Ireland and the Republic of Ireland and consistently deliver high quality, fully transparent services on every level. They are currently seeking to recruit a **Planner** who will play an important role within their Derry/Londonderry depot.

**Key Duties/Responsibilities include but may not be limited to**:

- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are meet, or extension requested were required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion

**Essential Criteria**:

- Experience operating within a face paced construction industry
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/ logistics desirable
- Experience in customer service and customer excellence
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross functional team
- Knowledge of construction and the skills off the team members.
- Good customer service/customer care skills
- The ability to deal with the unexpected and good problem-solving skills.

**Job Types**: Permanent, Full-time

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Derry, County Londonderry: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supply chain: 1 year (preferred)

Work Location: In person

Reference ID: JO4992

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