Complaint Handler

2 weeks ago


Bristol, United Kingdom Capita Full time

Capita are looking for an experience Complaint Handler to work on one of our key Life & Pensions clients, on a 6 month fixed-term, full-time basis, working remotely in the UK.

If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing a friendly and personal service. You will triage, investigate, and resolve a range of complaints providing fair outcomes for our customers. You will provide an excellent customer experience, while dealing with customers in a helpful, proactive, and professional manner.

Hours: Full Time Monday to Friday 37.5 per week with flexible working hours. As long as 7.5 hours per day are completed.

Location: Home based and office working options are available. Can be discussed further at interview stage.

Capita is an equal opportunity and disability confident employer.

**Job title**:
Complaint Handler

**What will you deliver?**
- Investigate the causes of customer dissatisfaction and resolve service complaints in line with procedures and regulatory requirements.
- Identify and escalate root cause trends and issues that arise.
- Liaise with ombudsman services as appropriate.
- Share knowledge and expertise with other team members, contributing to a positive and supporting team culture.
- Identify opportunities to build positive customer relationships and provide excellent customer service.

**What can we offer you?**

In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:

- A competitive starting salary.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.

**What are we looking for?**
- Experience of working in an escalated Complaints role within an FCA regulated financial services organisations and/or customer service environment.
- Be able to product bespoke response letters from scratch.
- Strong verbal and written communication skills.
- Ability to manage varying workloads and priorities.
- Strong organisational and time management skills.
- Excellent problem-solving skills.

**About Capita Regulated Services**
- At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. _

**What’s Next?**

**Equal Opportunities**

**Location**:
Bristol - Aviva Centre
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Fixed Term (Fixed Term)


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