Funeral Arranger

We are currently looking for a Funeral Arranger to join our busy team in Stopsley, Luton

This unique and rewarding role is perfect for those who enjoy helping people during a difficult time in their lives. From the very first contact made by our clients you will be instrumental in planning a bespoke funeral service for their loved ones.

No two days are the same and you will meet the bereaved in a variety of circumstances and need to be a good communicator, empathetic, organised, good under pressure and have a high attention to detail.

**Salary**:£10.50 per hour or £21,840 per annum

**Contract Type**:Part Time (Job share)

**Funeral Arranger Duties**:

- To arrange a funeral in accordance with our clients wishes and within company policy
- Offer transparent advice on our funeral options clearly explaining the cost, payment expectancies and invoice terms
- To work closely with other colleagues across the business to provide exemplary service
- Complete all administrative tasks both on paper and digitally to capture funeral details
- To ensure that payments, invoices and donations are dealt with in the appropriate manner
- Proactively deal with queries efficiently, promptly, and courteously
- To ensure that all work is completed accurately and to a high standard
- Support the family during chapel visits and when spending time with the deceased
- Work closely with local organisations such as churches, hospitals, GP’s, Crematoriums and Cemeteries
- Participate in Bereavement support groups and community activities

**Funeral Arranger Requirements**:

- The ability to be able to work well in a team and in a fast paced environment
- Possess initiative to share workload appropriately in order to complete an arrangement
- To be approachable and polite to clients with a smart appearance and demeanour.
- Excellent communication skills and a pleasant telephone manner.
- Have good computer skills and knowledge of the Microsoft Office suite.

**Funeral Arranger Benefits**:

- On site parking
- All uniform provided following successful completion of your probation period
- 31 days a year inclusive of bank holidays
- Contributory pension
- Non-contributory life cover
- Continued professional development as part of Neville Funerals’ Life Long Learning programme