Clinic Coordinator

We are looking for a caring ,committed reliable person to join our team at Newlands Street Barry

You will be required to provide a comprehensive and efficient reception service to the NewlandsDrug and Alcohol Service. Maintain a high standard of clerical duties and oversee all aspects of the preparation and delivery of the clinic. Act as a point of contact for enquiries which may arise from staff, patients, relatives and members of the public.

Liaise with all patients and staff, in a professional and positive manner, whilst maintaining confidentiality at all times.

To have full responsibility for clinics and oversee all aspects of the preparation and delivery of the clinic

To answer all incoming telephone calls to the team, ensuring calls are correctly transferred to relevant members of staff. Ensure accurate and detailed messages are taken in the absence of staff members.

To be able to communicate effectively with anxious patients and relative’s information regarding appointments.

Act as point of contact for patients visiting the Unit (both by telephone and face to face contact) who may present with complex needs; and ensuring that all patients and visitors are treated with dignity and respect.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.