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Claims Handler

3 months ago

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Due to even further expansion we require more customer service operatives or claims handlers for our site based in Egham, Surrey, this is a hybrid role requiring you to work on-site 2 days per week.

We are not looking for previous claims experience; instead we are looking for people who enjoy being on the phone, talking to customers and delivering an exceptional service to those that they speak to. The ability to understand the basics of insurance terminology will be needed by full training will be given. You will join a team of more than 10 other front line call handlers who are always happy to help and support.

The role will include dealing with 50 - 60 calls per day as well as the database management associated with the claim information you take. You will need to have a good eye for detail, professional in your approach and have the ability to stay calm and empathise when required.

As a company we encourage training and development and staff are able to train for the Chartered Institute of Insurance qualifications if they so wish.

**Key Responsibilities**
- Managing customer relations
- Taking inbound and outbound calls
- Gather customer details
- Record information accurately on the company’s internal claim management system
- Provide customers with claim updates

**Experience/Qualifications/Skills**
- Eager and helpful approach
- Experience of using databases
- Keen eye for detail.
- Excellent communication skills (both written and verbal)
- Confident telephone manner
- Previous experience in a customer service role

**About 4th Dimension Innovation Ltd & Companies**

4th Dimension Innovation Ltd offers an end-to-end first and third party motorcycle claims handling business. Our services include customer calls, logistics, motorcycle repair, engineering and much more. We offer a huge range of insurance and assistance services to insurers and brokers as well as working directly with individual owners and riders and in association with leading motorcycle manufacturers. Other businesses within our group include a litigation company and Honda motorcycle retail site.

**Benefits**
- Annual Leave 21 days Plus Bank Holidays (Increasing up to 26 with length of service)
- Hybrid & Flexible working
- Buy back holiday scheme
- Team and company social events
- Wellbeing programs
- Involvement in local community projects
- Employee Assistance Programme

We invest in our employees and embrace a culture of inclusivity as well as promoting a positive, supportive culture and working environment. Our offices in Egham provides a great place to work with good people and an exciting, engaging, industry leading brand.

As we are regulated by and compliant with the Financial Conduct Authority (FCA) standards, any offer of employment will be conditional upon a satisfactory DBS check being undertaken.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- For information: our office is 35 minutes walk from Egham train station. Are you happy to walk or do you have an additional method of transport such as a car, Motorcycle or bicycle?

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote

Reference ID: Claims Handler