Team Member

6 months ago

Norwich, United Kingdom Norwich Full time

**Ben & Jerry’s**

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly-owned subsidiary of Unilever while maintaining an independent Board of Directors to provide leadership focused on preserving and expanding Ben & Jerry's social mission, brand integrity, and product quality. Nowadays our products are distributed in 35 countries in supermarkets, grocery stores, convenience stores, franchise Ben & Jerry’s Scoop Shops and other venues.

At Ben & Jerry’s we have an inspiring ambition. We aim to pioneer our ‘linked prosperity business model’ to advance the global movement for social and economic justice while growing our sales to one billion € by 2020. This translates into a high-paced growth environment where we bring our grassroots and activist spirit every day. That is how we remain a true values-led organization with a connected 3-part mission, which you will find reflected in your goals and aspirations:
1) Social mission: to initiate innovative ways to improve the quality of life locally, nationally and internationally

2) Product mission: to make and distribute the finest quality all natural and super premium ice-cream and euphoric concoctions

3) Economic mission: to operate the Company on a sustainable financial basis of profitable growth

**Role & Responsibilities**

**SUMMARY**:
Drive consumer loyalty by providing a fun, clean and high energy environment to all of our guests. Provide world class customer service in all aspects of this job while showcasing and living our 3 part mission on a daily basis.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Welcome all customers in a fun & warmly manner and ensure that all guests have an experience of creating their very own ice cream euphoric experience in B&J style.
- Accomplish the on-line duties of the scoop shop operations.
- Accomplish the work activities needed to maintain and service the facility.
- Participate in the orientation and training of newer scoop shop staff and in general store operations.
- Maintain the daily operations of store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods.
- Ensure that all opening and closing procedures are followed and executed in a timely manner.
- Participate in the daily tracking of the store scooping performance and ensure that the scooping percentage is within the stores posted target.
- Ensure the accuracy of daily cash transactions with customers, understand store cash policies and procedures.
- Assist as requested by the management team in the implementation of the store -marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, off premise opportunities, and special event programs.
- Actively support company safety goals by displaying consistent safe work behaviors.
- Assist the Store Manager as assigned with the ordering, receiving, storage, and logging of all inventory items. Ensure all invoices as assigned are checked and discrepancies brought to the Retail Store Manager’s attention.
- Assist in the coordination and staffing of off-premise special events. This will require flexibility in terms of transport and timings, but additional travel expenses will be covered by the business
- Participate in frequent store planning meetings with the team to be informed about the objectives of the Brand.

**Additional Information**:

- Physical aspects of the job include: oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time
- Flexible work hours

**Our people profile**:
To support out 3-part mission, Ben & Jerry’s also has an outspoken people-mission. We look for people with these characteristics to strengthen our team:

- Purpose-driven: passion and drive to make a real impact with through our Social Mission
- Empathy: curious to collaborate with a variety of personalities and styles and to build excellent relationships with internal & external stakeholders - this includes cross-functional relationships and striving for collaborative success
- Mastery: continuously learn and develop to remain an expert in your functional area
- Autonomy: dare to make choices and take ownership
- Activism: interested in bringing about political or social connectivity

INDFOH

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