Customer Service Assistant

5 months ago

Corsham, United Kingdom Haine and Smith Full time

**Customer Service Assistant (Optical Advisor)**

The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.

**Main Responsibilities**
- Reception work such as greeting patients, scheduling appointments, sending letters and invoices on behalf of our professional staff.
- Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
- Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
- General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
- Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
- Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
- You may also have the opportunity to progress to dispensing spectacles with further training.

**Personal Specification - Skills, Knowledge and Experience**
- No previous optical experience is required, you will be provided with full training.
- Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
- A strong background in customer service and commitment to customer care
- Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams
- To be able to communicate clearly and concisely, without using jargon or technical language
- Excellent verbal and written communication skills
- Listening skills, to ensure you're giving the customer the best advice
- Sales experience, and the ability to inspire customer loyalty
- Good commercial awareness
- Teamworking skills, and the ability to lead and motivate staff
- A flexible approach to work and the ability to adapt to change
- Self-motivation
- Attention to detail.
- The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility - able to be flexible on days worked and providing cover to other practices
- Well-presented and professional

**Job Type**: Part-time

Pay: Up to £11.44 per hour

Expected hours: 22.5 per week

**Benefits**:

- Store discount

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: COR/OA

  • Contact Centre Customer Service Fleet Controller

    6 months ago

    Corsham, United Kingdom Fleet Service GB Full time

    **Job Description - Fleet Controller** **Fleet Service GB is a leading, award winning provider of fleet management services, known for our innovative approach and commitment to excellence. We manage diverse fleets across various industries, ensuring optimal efficiency and safety. We are seeking a detail-oriented and proactive individual to join our team as...

  • Contact Centre Customer Service Fleet Controller

    6 months ago

    Corsham, United Kingdom Fleet Service GB Full time

    **Job Description - Fleet Controller** **We are looking for a customer focused person to join our busy contact centre in Corsham, Wiltshire. A team player, who can plan and prioritise. Excellent communication skills and a proficient IT capability.** **If you enjoy a fast paced environment with the opportunity to deliver excellent customer service then...

  • Contact Centre Customer Service Fleet Controller

    6 months ago

    Corsham, United Kingdom Fleet Service GB Full time

    **Job Description - Fleet Controller** **We are looking for a customer focused person to join our busy contact centre in Corsham, Wiltshire. A team player, who can plan and prioritise. Excellent communication skills and a proficient IT capability.** **If you enjoy a fast paced environment with the opportunity to deliver excellent customer service then...

  • Customer Service Administrator

    6 months ago

    Corsham, United Kingdom Travail Employment Group Ltd Full time

    Sales and Customer Services Administrator. £25k p.a. Corsham. Monday to Friday. 34 days leave. Development opportunities. Full health care including dental and optical. Social events. Due to expansion an opportunity for a sales and customer services administrator has opened up within a global organisation at their Corsham manufacturing...

  • Customer Service Representative

    2 days ago

    Corsham, Wiltshire, United Kingdom Co-op Digital Full time

    About Co-opAt Co-op Digital, we're committed to building diverse teams and creating inclusive environments where our colleagues can thrive.We're looking for a talented Customer Service Representative to join our team at one of our retail locations in Corsham. As a key member of our store team, you'll be responsible for providing exceptional customer service,...

  • Customer Service Administrator

    2 weeks ago

    Corsham, United Kingdom CV-Library Full time

    Customer Service Administrator £12.24 per hour + holiday Corsham, Wiltshire Temporary Assignment until January 2025 Do you have previous customer service / administration experience? Are you immediately available? If the answer is YES, then this could be the temporary position you have been looking for! Working in partnership with my client, we...

  • Customer Service Administrator

    3 days ago

    Corsham, United Kingdom CMD Recruitment Full time

    Customer Service Administrator£12.24 per hour + holidayCorsham, Wiltshire Temporary Assignment until January 2025Do you have previous customer service / administration experience? Are you immediately available? If the answer is YES, then this could be the temporary position you have been looking for!Working in partnership with my client, we are looking to...

  • Customer Service and Aftersales Co-Ordinator

    1 week ago

    Corsham, United Kingdom New Resource Group Full time

    New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Part Time Customer Service and Aftersales Co-Ordinator.Based in the Corsham area. They have an extensive range of industry-leading products available to their customers. Providing supply and installation of their product for customers throughout...

  • Customer Service and Product Support Specialist

    3 days ago

    Corsham, Wiltshire, United Kingdom New Resource Group Full time

    New Resource Group is assisting a long-established business in securing a Part Time Customer Service and Aftersales Co-Ordinator. Based in the Corsham area, this company has an extensive range of industry-leading products available to their customers. With a focus on providing supply and installation of their product for customers throughout Wiltshire and...

  • Customer Service/Aftersales Co-Ordinator

    1 week ago

    Corsham, United Kingdom CV-Library Full time

    Summary New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Part Time Customer Service and Aftersales Co-Ordinator. Working Hours Monday, Wednesday, Thursday 08:08 – 17:00 (30 minute unpaid) Based in the Corsham area. They have an extensive range of industry-leading products available to...

  • Customer Service and Aftersales Co-Ordinator

    1 week ago

    corsham, United Kingdom New Resource Group Full time

    New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Part Time Customer Service and Aftersales Co-Ordinator.Based in the Corsham area. They have an extensive range of industry-leading products available to their customers. Providing supply and installation of their product for customers throughout...

  • Customer Service Professional

    17 hours ago

    Corsham, Wiltshire, United Kingdom Compass Group UK Full time

    About Compass Group UKAs a leading provider of hospitality services, we pride ourselves on delivering exceptional experiences to our clients across various sectors. We are now looking for a skilled Hospitality Team Member to join our Defence Government and Energy services sector team.The ideal candidate will possess excellent customer service skills, be...

  • Customer Service Coordinator

    7 days ago

    Corsham, Wiltshire, United Kingdom Butcombe Brewery Full time

    We are looking for a talented Customer Service Coordinator to join our team at Butcombe Brewery.Company OverviewFancy working for an award-winning business? Do you want to be part of a company that creates innovative and delicious food, serves excellent drinks made in-house, and is set in a beautiful location?We have just won the Best Managed Pub Company at...

  • Customer Services Team Leader

    6 months ago

    Corsham, United Kingdom Defence Digital Full time

    Would you like to use your IT knowledge, skills or technical qualifications to make a difference and help our customers deliver Defence operations, military capability and support? Would you like to gain a recognised qualification through fully supported training and development? We are Defence Digital (DD), part of Strategic Command, fulfilling an...

  • Customer Service Representative

    3 weeks ago

    Corsham, Wiltshire, United Kingdom Pharmaxo Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team. As a problem solver, you will be responsible for resolving customer complaints and providing exceptional service.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chatResolve customer complaints in a timely and professional mannerProvide product...

  • Accident Management Fleet Controller

    6 months ago

    Corsham, United Kingdom Fleet Service GB Full time

    Role and Responsibilities (daily, weekly, monthly & ad-hoc cover) Rental - Assisting with the rental portal bucket and managing this while covering annal leave - Managing requests for booking requirements - Rental ▪ Booking new rentals ▪ Chasing authority for rentals ▪ Terminating rentals (chasing clients to make sure vehicles are terminated) ▪...

  • Client Support Co-ordinator

    6 months ago

    Corsham, United Kingdom allmanhall Ltd Full time

    **Introduction** Are you a strong team player with a proactive approach to problem solving? Can you demonstrate excellent verbal and written communication skills? Do you have previous customer service experience? If so, we may have the perfect role for you We are looking for a full time Support Co-ordinator to join our thriving and growing company. **The...

  • Customer Service and Aftersales Co-Ordinator

    1 week ago

    Corsham, Wiltshire, United Kingdom New Resource Group Full time

    New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Part Time Customer Service and Aftersales Co-Ordinator. Based in the Corsham area. They have an extensive range of industry-leading products available to their customers. Providing supply and installation of their product for customers throughout...

  • Customer Team Member

    5 months ago

    Corsham, United Kingdom Coop Full time

    **Customer Team Member** - Location: 1 Martingate, Corsham, SN13 0HL- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 7am (store opening), afternoons, late evenings to 11pm (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Customer Team Member

    6 months ago

    Corsham, United Kingdom Coop Full time

    **Customer Team Member** - Location: 1 Martingate, Corsham, SN13 0HL- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 7am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview- Full, paid training provided- - You must be...